How can we help you?

Payroll Troubleshooting Guide


Below you will find reference to common payroll related errors, a short explanation, and a link to detailed help documentation on how to address each.

This Employee has not been configured for this Position yet.

The coach attempting to sign in does not yet have a pay rate assigned for that program type and/or position: How To Enter Custom Pay Rates For My Coaches?

Could not find an open Pay Period for this Class.

The current pay period may have already been closed. This will need to be re-opened from the Processed Payroll tab in order for this class to be counted: How To Edit Payroll.


Check the current status of our products

View status