For fitness businesses, retention is as crucial as ever – it directly impacts revenue, brand reputation, and long-term success. By only using a gym management software to run billing and basic client management, business owners are losing money. In fact, 45% of new clients will cancel within their first 90 days.

Today, the Wodify suite of products is the only Customer Retention Platform (CRP) in the fitness industry. In this guide, we will explore all the different tools you have at your disposal to:

1. Save you time and money
2. Empower coaches and instructors with retention intelligence tools
3. Enhance your clients' training experience and reduce churn 

In this help article, we will review the following:

• Kiosk+: Customizable Fitness Interface

• In App Chat

• Coach View

• Wodify Perform

• Wodify Payments

• Retain

• Pre-Built Component Library

Kiosk+: Customizable Fitness Interface

For businesses with a dedicated customer-facing interface,  Kiosk+ offers a great solution for displaying your simple sign-in, workout, leaderboard, and more to help manage your in-class experience. You can launch your Kiosk+ layout across multiple displays--have as many or as few displays around the facility or all in one place--giving you a competitive advantage over other sign-in Kiosks. 

To learn more about how to offer a better class experience for your clients, check out our guides below! 

• Setting Up Your Kiosk+
• Coachboard Functions in Kiosk+
• Using Wodify Pulse in Class   

In App Chat

Communicate more effectively than email and text message with our In-App Chat feature! By keeping clients engaged this tool will allow you to build those relationships outside of class and improve your client retention and loyalty. Through the In App chat, you can organize group chats, send 1 on 1 messages, and make class-wide announcements. 

To learn more about this feature, check out our guide below:

• In-App Chat 

Coach View

Provide a premium client experience by enabling relationship-driven Employees with the tools to efficiently manage, communicate, and engage with their clients using Coach View. Coach View improves the retention and loyalty of clients by prioritizing the clients that need the most attention.

For more information on how Employees can use Coach View to control the class experience, check out the help article below:

• Using Coach View

Wodify Perform

Help your clients prepare and complete their workouts using our Wodify Perform feature. Perform increases engagement for clients by seamlessly tracking their performance using videos and having other clients acknowledge their great work all through the Mobile App.

For more information on how you can increase your gym’s engagement through Wodify Perform check out the help articles down below:

• Wodify Perform Overview
• Creating Custom Components
• Creating a Workout

Wodify Payments

Using third party merchant processors has become a thing of the past! Our fully integrated payment processing, Wodify Payments is proven to have low, flat rate, transparent processing fees to help save money. Reduce your stress and uncertainty with Wodify Payments backed by our Wodify Support team, to make this experience an all in one service.

For more information on how you can incorporate Wodify Payments into your gym check out the help articles down below:

• Setting up your Wodify Payments Configuration
• Wodify Payments Card Reader Overview

Retain

Wodify Retain is the fitness industry’s most advanced tool that identifies at risk clients and helps you take action before it's too late. Retain uses attendance information and other client data to predict which clients of yours are likely to cancel their membership so you can prevent churn, reduce your workload, and increase your profit.

For more information about Wodify Retain please visit the resource below. 

• Using Wodify Retain

Pre-Built Component Library

Building workouts is easy and time saving with Wodify’s pre-built library of exercise components. This library contains common exercises for CrossFit, general fitness, and Jiu Jitsu for a better class experience. These components can include notes, videos, and the means for your clients to log their performance results. If the pre-built library doesn’t meet your needs you can also create custom components to use. 

For more information on Wodify’s component library please explore the resources below. 

• Building and Editing Workouts
• Measures for Component Scoring
• Global Jiu Jitsu Components
• Creating Customer Components 

If you need any additional assistance with how to properly use these features, feel free to reach out to us at support@wodify.com.