Wodify Point of Sale (POS) is an interface for gym owners and coaches to sell products to athletes and walk-ins and manage refunds/ returns on products.
What are the different sections in the POS interface?
Sell - a list of products available to sell at the current gym location. Products are added to the system in Wodify Admin > 'Retail' > 'Product' Products cannot be added to the system via the POS.
Invoices - a list of paid invoices (excluding memberships) to manage refunds/returns and email receipts.
Cart - a shopping cart that gets filled with products added by admins, managers and coaches when an athlete or walk-in makes a purchase.
Location - displays current location the POS is tied to. Only visible to gyms with multiple locations.
Help - FAQs about Point of Sale
Self Service - Allows athletes and Drop-Ins to go through the 'Check-out' process on their own.
Who has access to Wodify POS?
Admins, managers, and coaches all have access to Wodify POS.
What devices support Wodify POS?
Wodify POS is available from most devices - PC, Mac, iPad, iPhone, and Android tablets/phones.
How are products added to POS?
Products are added to the POS in Wodify Admin > Retail > Product. Click on Add New Product and fill out the product details. At the bottom of the page make sure ‘Visible’ is selected in the Visibility section for the product to appear in POS. Only admins and managers are able to add products.
How do I sell a product in POS?
- Go to the 'Sell' tab and browse the list of products available to sell. The product list is sortable by type via the dropdown.
- Select a product and on the next screen choose quantity and options (if applicable). Admins, managers, and coaches are able to add a one-time discount to a product on this screen if needed.
- Click on 'Add to Cart.'
- If changes are needed to be made to a product after it has been added to the cart, click on the product to go back to that product screen. Once changes are completed, click on 'Update Cart.'
- To add more products, go back to the 'Sell' tab and continue shopping.
- To checkout, click the 'Checkout' button.
- Next, 'Choose a Member' (to use stored payment) or 'Guest Details' to check out anonymously.
- Choose the payment method, follow instructions on the screen and click 'Pay Now.'
Why can’t I sell a membership with POS?
Memberships can not be sold from POS at this time. However, you can create one time personal training sessions as products in Wodify and sell them from POS.
How do I sell a product that is not showing in POS?
Choose 'Custom Sale' from the products list, fill out the details pertaining to that product and add to cart.
What if a product shows out of stock in POS, but I am holding it in my hand and someone wants to buy it?
Choose 'Custom Sale' from the products list, fill out the details pertaining to that product and add to cart. If you are an admin or manager you can adjust inventory later.
How do I apply a discount to a product?
Choose 'Discount' on the product page to apply a one-time discount to that specific product. Only admins and managers can apply a discount.
How do I apply a discount to the entire purchase?
When all products have been added to the cart, choose 'Cart Discount,' set the amount and click Save. The cart discount will appear above the Subtotal.
Can I save a "popular" cart to quickly retrieve and sell to multiple customers
No, at this point, there is no concept of a 'saved' cart.
How can I delete a cart all at once?
Click on Delete Cart to delete everything in the cart at once.
How can I delete a specific product from a cart?
Click on the trash can to the right of the price to delete a specific product from a cart.
How do I find an invoice from a recent transaction in the POS?
On the Invoices tab within POS, recent invoices are displayed by default. Invoices can be searched by invoice number or customer name or all invoices can be viewed at once. Click on the invoice to view the invoice details.
How do I process a refund?
On the invoice, click on 'Refund Money' and follow the step by step instructions for refunding money to the customer. You can refund the full amount or a portion of the amount paid on a specific product.
How do I return an item?
On the invoice, click on Return Item(s) and follow the step by step instructions for returning an item. If the invoice contains multiple items, only 1 item can be returned at a time.
Who can process refunds and returns?
Only admins and managers can refund/return products. Coaches can NOT refund or return products.
Why is it important to make sure my default location is set to the location I am actually selling from?
Setting a default location is important to track inventory and to set the tax percentage for each purchase.
How do I change the location I am making the sale from?
If you have multiple locations, click on Locations (under More on mobile) and select the location you are selling from.