Free Trials and Drop-ins are able to make reservations, complete their payment, and sign a waiver before arriving at your gym through your Online Sales Portal. Once a Free Trial or Drop-in has made a reservation through the Online Sales Portal, they will automatically be added to the Reservation list in the specific class they have made a reservation.
To sign in a Free Trial or Drop-in once they arrive at the gym:
- Go to the 'Coachboard'
- Select the class time, date, and program for the current class.
- View the class reservation list on the Coachboard listed above the WOD.
- Click on the Free Trial or Drop-ins name once they arrive at the gym for simple, one-click sign in
IMPORTANT!!: A Drop-in athlete will appear in the reservation list with a 'D' next to their name. A Free Trial athlete will appear in the reservation list with an 'F' next to their name.
If a Free Trial or Drop-in athlete does not sign in to class they will be marked as a 'No Show' the following day. Once a Free Trial athlete has exhausted his or her trial sessions, they are not able to schedule a new class from the online sales portal, however, they can still be signed in on the Coachboard as long as they are a Lead in Wodify with the status of 'Trial'.
The Drop-In athlete can continue to purchase classes on your online sales portal. Any refunds or cancellations must be done manually by an Admin/Manager.