Suspending and Reinstating Clients

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Admins can temporarily suspend a client from logging in to Wodify and signing in to the Coachboard at the kiosk. This feature is typically used when a client is late on membership dues. 

 

In this article, we will cover:

 

Suspending a Client

Admins and managers can suspend clients via a client's profile. This process is manual and must be done one client at a time. 

  1. Click People > Clients
  2. Click on the client you wish to suspend
  3. Click the Actions drop-down menu and click Suspend
    • If enabled, an email will be sent to the client explaining they are suspended and can not log in to Wodify or sign in to the Coachboard
    • If enabled, an email is sent to all Admins, Managers, and Coaches stating the client is suspended
    • Learn more about our automated emails by checking out our Automated Emails article 

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Note: Clients will still be able to log in to enter their payment information, but will not have access to any other Wodify features. 

Reinstating a Client

Any suspended client will be able to be manually reinstated by an admin or manager. 

  1. Click People > Clients
  2. Click on the client you wish to reinstate 
  3. Click Reinstate 
    • If enabled, an email will be sent to the client explaining they are reinstated and can log in to Wodify or sign in to the Coachboard
    • If enabled, an email is sent to all Admins, Managers, and Coaches stating the client is reinstated
    • Learn more about our automated emails by checking out our Automated Emails article 

2021-05-07_12-37-11.pngNote: Suspended clients are still charged if they have an active membership.

Note: Legacy customers only; suspended clients are included in the Wodify monthly charge.

 

If you need any additional assistance with suspending and reinstating, feel free to reach out to us at support@wodify.com.

 

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