Admins can temporarily suspend a client from logging in to Wodify and reserving a class or appointment session. This feature is typically used when a client is late on membership dues. 

In this article, we will cover:

• Suspending a Client
• Reinstating a Client 

Suspending a Client

Admins and managers can suspend clients via a client's profile. This process is manual and must be done one client at a time. 

1. Click People > Clients
2. Click on the client you wish to suspend
3. Click the Actions drop-down menu and click Suspend
   • If enabled, an email will be sent to the client explaining they are suspended and can not log in to Wodify or sign in to the Coachboard
   • If enabled, an email is sent to all Admins, Managers, and Coaches stating the client is suspended
   • Learn more about our automated emails by checking out our Automated Emails article 

Note: Clients will still be able to log in to enter their payment information, but will not have access to any other Wodify features. 

Reinstating a Client

Any suspended client will be able to be manually reinstated by an admin or manager. 

1. Click People > Clients
2. Click on the client you wish to reinstate 
3. Click Actions drop-down menu and click Reinstate
   • If enabled, an email will be sent to the client explaining they are reinstated and can log in to Wodify or sign in to the Coachboard
   • If enabled, an email is sent to all Admins, Managers, and Coaches stating the client is reinstated
   • Learn more about our automated emails by checking out our Automated Emails article 

Note: Suspended clients are still charged if they have an active membership.

Note: Legacy customers only; suspended clients are included in the Wodify monthly charge.

If you need any additional assistance with suspending and reinstating, feel free to reach out to us at support@wodify.com or via Priority Live Chat in your admin account (Promote only).