Free Unlimited: Client Communication Tips


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At Wodify, we are continuously looking for ways to help business owners maximize profitability and discuss any changes with their customers. In this article, you will learn how to successfully communicate the new Free Unlimited Tier and its processing fees, and help your clients understand its benefits and added value.


Our Free Unlimited tier offers all of Wodify's features at no cost for your gym. Free Unlimited is supported by a 7.5% service fee for clients. 

  • For example: A $100 membership will be billed as $107.50. 


Note: More information on our Free Unlimited Tier can be found here. You also can book a demo with our team to further discuss what benefits this can bring to your business! 


Overcoming Fee Objections with Free Unlimited: 

Clients are going to have questions and maybe concerns about the new fee. We have developed a video guide that provides detailed strategies and specific talking points, aimed at navigating potential concerns your clients may express.



 By putting these tips into practice, you will be able to navigate interactions with your clients with confidence and clarity, and directly address any price concerns that they may have. 


Here are some examples of considerate responses to questions you may anticipate receiving from your clients:

  • We understand your concerns about this new fee. It’s important for us, that you understand the value behind this decision.
  • This fee allows us to continually enhance our gym experience without compromising quality.
  • Financial concerns are completely valid, and we believe that the value these fees bring outweighs the cost.
  • This additional processing fee enables us to provide you with Wodify's advanced features, such as in-class leaderboards, workouts tracking, and personalized insights into your progress over time.


If you need any additional assistance with your navigating or communicating these changes, feel free to reach out to us at or via Priority Live Chat in your admin account (Promote only).


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