How can we help you?

Installation:

What happens if my Intel Stick does not fit into the HDMI port?

• Use the extender.

I cannot get the Myzone screen to display, what next?

• Ensure you are using the HDMI port associated with where the stick is physically plugged into.

Why won't the wireless keyboard work?

• Ensure this device is fully charged.

Registration:

When registering a belt through the Admin Screen, where do I add a device?

• Pulse > Add Device

Why does the system ask for Weight and Height?

• Biometric data ensures that your belt is displaying accurate data points.
  
  

How does an athlete setup a Myzone account?

• When an athlete registers a brand new Myzone Belt through Wodify Pulse, they will be prompted to create a Myzone password.  With this information, they can then download the Myzone app and login.

General:

What do the tiles and icons mean?

What do the different Zones mean?

How do I clean my belt?

• Wash the elastic portion of the belt with mild soap and water. Do not submerge the module or sensors.

Why won't my belt work?

• Sometimes when the sensors are cold it may not pick up data.  Start your warm up and see if this takes care of the issue.
• Be sure to add some moisture to the sensors located on the reverse side of your MZ-3 or MZ-1 belt: