GDPR - Right to Restrict Processing


The Right to Restrict Processing

  • Individuals have the right to request the restriction or suppression of their personal data.
  • This is not an absolute right and only applies in certain circumstances.
  • When processing is restricted, you are permitted to store the personal data, but not use it.
  • An individual can make a request for restriction verbally or in writing.
  • You have one calendar month to respond to a request.
  • This right has close links to the right to rectification (Article 16) and the right to object (Article 21).

Individuals have the right to request you restrict the processing of their personal data in the following circumstances:

  • the individual contests the accuracy of their personal data and you are verifying the accuracy of the data;
  • the data has been unlawfully processed (ie in breach of the lawfulness requirement of the first principle of the GDPR) and the individual opposes erasure and requests restriction instead;
  • you no longer need the personal data but the individual needs you to keep it in order to establish, exercise or defend a legal claim; or
  • the individual has objected to you processing their data under Article 21(1), and you are considering whether your legitimate grounds override those of the individual.

What to do if you receive a request to restrict processing

Customers must submit a request to with their client's name and email so we can look up the user in our system and remove all personal data for processing.

As a customer, you can also email directly and request we remove your personal data from processing and we will process your request.


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