What does this Paysafe billing error message mean?

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The following article is intended for owners using Wodify Billing Management only.

Auto-billing notifications are emailed to your gym's Billing Contact each night an invoice is processed.  The emails contain a list of successfully processed invoices and those with errors. Each invoice with an error will contain an error message to help determine why the invoice did not process correctly.  Below is a list of common errors you may receive if you're using Paysafe/Optimal Payments as your payment processor.


OPTIMAL PAYMENTS ERROR MESSAGES
Canada and Europe

1007 An internal error occurred. Please retry the transaction.
3002 You submitted an invalid card number, brand, or combination of card number and brand with your request. Please verify these parameters and retry the transaction.
3005 You submitted an incorrect value for the cvd parameter with your request. Please verify this parameter and retry the transaction.
3006 You submitted an expired credit card number with your request. Please verify this parameter and retry the request.
3007 Your request has failed the AVS check. Note that the amount has still been reserved on the customer’s card and will be released in 3–5 business days. Please ensure the billing address is accurate before retrying the transaction.
3008 You submitted a card type for which the merchant account is not configured.
3009 Your request has been declined by the issuing bank.
3012 Your request has been declined by the issuing bank because the credit card expiry date submitted is invalid.
3013 Your request has been declined by the issuing bank due to problems with the credit card account.
3014 Your request has been declined – the issuing bank has returned an unknown response. Contact the cardholder’s credit card company for further investigation.
3015 The bank has requested that you process the transaction manually by calling the cardholder’s credit card company.
3016 The bank has requested that you retrieve the card from the cardholder – it may be a lost or stolen card.
3017 You submitted an invalid credit card number with your request. Please verify this parameter and retry the transaction.
3019 Your request has failed the CVD check. Please note that the amount has still been reserved on the customer’s card and will be released in 3–5 business days. Please ensure the CVD value is accurate before retrying the transaction.
3022 The card has been declined due to insufficient funds.
3023 Your request has been declined by the issuing bank due to its proprietary card activity regulations.
3024 Your request has been declined because the issuing bank does not permit the transaction for this card.
3030 The external processing gateway has reported the transaction is unauthorized. Do not retry the transaction. Contact Technical Support for more information.
3203 The authorization is either fully settled or cancelled.
3402 The requested credit amount exceeds the remaining settlement amount.
3406 The settlement you are attempting to credit has not been batched yet. There are no settled funds available to credit.
3407 The settlement referred to by the transaction response ID you provided cannot be found. Please verify this parameter and retry the transaction.
4001 The card number or email address associated with this transaction is in our negative database.
5000 Your merchant account authentication failed. Either your store ID/password are invalid or the IP address from which you are sending the transaction has not been authorized. Please verify these parameters and retry the transaction. If the error persists, please contact Technical Support.
5017 The merchant account submitted with your request is not enabled. Do not retry the transaction. Contact Technical Support for more information.
5023 You submitted an invalid XML request. Please verify your request and retry the transaction.
5034 You submitted an invalid email address with your request. Please verify this parameter and retry the transaction.
5040 Your merchant account is not configured for the transaction you attempted. Please contact Technical Support for more information.
5042 The merchant reference number is missing or invalid, or it exceeds the maximum permissible length. Please verify this parameter and retry the transaction.

 

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