What does this Wodify Payments / Stripe billing error message mean?

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The following article is intended for owners using Wodify Billing Management only.

Auto-billing notifications are emailed to your gym's Billing Contact each night an invoice is processed.  The emails contain a list of successfully processed invoices and those with errors. Each invoice with an error will contain an error message to help determine why the invoice did not process correctly.  Below is a list of common errors you may receive if you're using Wodify Payments/Stripe as your payment processor.

 

Error Code Explanation
approve_with_id The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer.
call_issuer The customer needs to contact their card issuer for more information.
card_not_supported The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase.
card_velocity_exceeded The customer should contact their card issuer for more information.
currency_not_supported The customer needs check with the issuer that the card can be used for the type of currency specified.
do_not_honor The customer needs to contact their card issuer for more information.
do_not_try_again The customer should contact their card issuer for more information.
duplicate_transaction Check to see if a recent payment already exists.
expired_card The customer should use another card.
fraudulent Do not report more detailed information to your customer. Instead, present as you would the generic_decline described below.
generic_decline The customer needs to contact their card issuer for more information.
incorrect_number The customer should try again using the correct card number.
incorrect_cvc The customer should try again using the correct CVC.
incorrect_pin The customer should try again using the correct PIN.
incorrect_zip The customer should try again using the correct billing ZIP/postal code. (you can turn this off in Stripe)
insufficient_funds The customer should use an alternative payment method.
invalid_account The customer needs to contact their card issuer to check that the card is working correctly.
invalid_amount If the amount appears to be correct, the customer needs to check with their card issuer that they can make purchases of that amount.
invalid_cvc The customer should try again using the correct CVC. (you can turn this off in Stripe)
invalid_expiry_year The customer should try again using the correct expiration date.
invalid_number The customer should try again using the correct card number.
invalid_pin The customer should try again using the correct PIN.
issuer_not_available The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer.
lost_card The specific reason for the decline should not be reported to the customer. Instead, it needs to be presented as a generic decline.
new_account_information_available The customer needs to contact their card issuer for more information.
no_action_taken The customer should contact their card issuer for more information.
not_permitted The customer needs to contact their card issuer for more information.
pickup_card The customer needs to contact their card issuer for more information.
pin_try_exceeded The customer must use another card or method of payment.
processing_error The payment should be attempted again. If it still cannot be processed, try again later.
reenter_transaction The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer.
restricted_card The customer needs to contact their card issuer for more information.
revocation_of_all_authorizations The customer should contact their card issuer for more information.
revocation_of_authorization The customer should contact their card issuer for more information.
security_violation The customer needs to contact their card issuer for more information.
service_not_allowed The customer should contact their card issuer for more information.
stolen_card The specific reason for the decline should not be reported to the customer. Instead, it needs to be presented as a generic decline.
stop_payment_order The customer should contact their card issuer for more information.
testmode_decline A genuine card must be used to make a payment.
transaction_not_allowed The customer needs to contact their card issuer for more information.
try_again_later Ask the customer to attempt the payment again. If subsequent payments are declined, the customer should contact their card issuer for more information.
withdrawal_count_limit_exceeded The customer should use an alternative payment method.

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