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Insights - Members

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Note: You may have access to the latest version of Insights. For more information on the newest Insights, head to What's new with Insights?

 

The Members Insights dashboard provides a comprehensive overview of critical data about your gym. Members Insights allows you to view reporting specific to your members like a breakdown of active athletes with and without a membership and a chart for age/gender distribution, so that you can make informed decisions on managing your people.

 

To get started, head to Insights > Members and choose the location and date range that you would like to view these insights.

 

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Total Class Sign-Ins

This view will show you the total number of class sign-ins for your athletes during the selected date range. If you look immediately below the Total Class Sign-Ins count, you will see the total attendance count for each individual athlete for the selected date range. This is a great way to track which athletes are coming to the most classes!

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Note: The date range refers to the date of the class.

 

 

Athlete Membership Breakdown

This view will show you, at a glance, the number of current active athletes with or without a membership, memberships on hold, or lost members on their profile based on the current month.

You can hover over this report to see the number of athletes with each status and the percentage of total athletes for each status.

 The statuses' on this chart are defined below:

        1. Suspended - any suspended athlete 
        2. On Hold - any athlete with at least 1 membership currently on hold
        3. Active with no membership - any active athlete with no active membership
        4. Active with free membership - any active athlete with no active memberships with a value greater than $0 
        5. Active with paid membership - any active athlete with any active membership greater than $0

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For greater detail about which athletes are included with each status, check out the Athlete Membership Breakdown detail near the bottom of the page. 

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Note: This is a current view and is not be dependent on the date range filter.

 

 

Attendance by Membership Template Type

This chart shows your athlete attendances by class membership type during the selected date range.

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To view a detailed list of class attendances related to this chart, check out the Attedance by Membership Template Type Detail report shown further down the page. 

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Tip: No Membership refers to the number of sign-ins in the past month by athletes without a current membership. To prevent sign-ins if no membership is available, you can enable membership enforcement.

  

 

Members without Sign-Ins

The number displayed shows the number of active athletes with an active membership that haven’t signed in to class for more than 15 days.

 

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To view a full breakdown of the athletes’ names, check out the Members Without Sign-Ins (15 Days) Details report further down the page. We’ll even provide you with the email address of each athlete so that you can contact them directly to inquire about their class attendance.

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Note: Athletes who are suspended or who have memberships on hold will not count towards this list.

 

 

Athletes with Unauthorized Sign-Ins

 This figure shows the number of classes attended during the selected date range when an athlete did not have an active membership. 

 

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To view a full breakdown of the athletes’ names, check out the Athletes with Unauthorized Sign-Ins Details report further down the page.

 

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To prevent unauthorized sign-ins, you can enable membership enforcement.

 

Note: Free Trial and Drop-ins are not included.

 

Athletes with No Shows

The number displayed shows the number of athletes with one or more class No Shows during the selected time period.

 

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To view a full breakdown of the athlete’s name and number of No Shows, check out the Athletes with No Shows Details report further down the page. We’ll even provide you with the email address of each athlete so that you can email them directly!

 

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Total Failed Sign-Ins

The number displayed shows the number of athletes that attempted to sign-in but were not allowed to due to your membership enforcement policy during the selected time period. 

 

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To view a full breakdown of the athlete’s name and their number of failed sign-in attempts, check out the Total Failed Sign-Ins Details report further down the page.  This view will also provide you with the email address of each athlete so that you can email them directly to set them up with the correct membership or inform them that their current membership does not grant access to that program.

 

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Upcoming Anniversaries & Upcoming Birthdays (30 Days)

These are lists of your Athletes with a birthday or gym anniversary in the next 30 days. Each list includes additional information, including the number of years they have been a member at your gym (Anniversary), how old they are turning (Birthday), and more!

 

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Athlete Demographics (Current)

This chart shows you the Male/Female ratio of your active athletes, broken up by 10 year age brackets.

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IMPORTANT

  • Managers and Coaches will NOT be able to view revenue information

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