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Insights - Members

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The Members Insights dashboard provides a comprehensive overview of critical data about your gym. Members Insights allows you to view reporting specific to your members like a breakdown of active athletes with and without a membership and a chart for age/gender distribution, so  that you can make informed decisions on managing your people.

To get started, head to Insights > Members and choose your date range that you would like to view these insights.

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Current Membership Breakdown

 

This view will show you, at a glance, the number of current active athletes with or without a membership, memberships on hold, or lost members on their profile based on the current month.

 The statuses' on this chart are defined below:

        1. Suspended (any suspended athlete regardless of anything else)
        2. On Hold (any athlete with at least 1 membership currently on hold)
        3. Active with no membership (any active or on ramp athlete with no active membership)
        4. Active with free membership (any active or on ramp athlete with no active memberships greater than $0 and is considering discounts
        5. Active with paid membership (any active or on ramp athlete with any active membership greater than  $0

 

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Note: This is a current view and is not be dependent on the user-editable date filter.

 

 

Attendances by Class Membership Type

View your attendances by class membership type during your select date range.

 

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Tip: No Membership refers the number of sign ins in the past month by athletes without a current membership. To prevent sign-ins if no membership is available, you can enable membership enforcement.

 

 

 

Total Class Attendances 

This view will show you the total class attendance you had during a given period, and if you drill into the view, you will get a total sign in count for each individual athlete. 

 

Note: The date range refers to the date of the class.

 

Attendances without Memberships

 

The number of attendended sessions during your date range, when an athlete did not have an active membership. 

 

Note: Free Trial and Drop in are not included.

 

No Shows

The number displayed shows the number of athletes with one or more no shows based on the current month.

 

To view a full breakdown of the athlete’s name and Number of No Shows, just click on the number. We’ll even provide you with the email address of each athlete so that you can email them directly!

 

 

Failed Sign-Ins

 

The number displayed shows the number of  athletes with attempts of signing-in but that were not allowed due to your membership enforcement policy within the past month.

 

To view a full breakdown of the athlete’s name and the classes they could not sign into, just click on the number. This view will also provide you with the email address of each athlete so that you can email them directly to set them up with the correct membership, or inform them that their current membership does not grant access to that program.

 

 

Missing Members

 

The number displayed shows the number of  active athletes who currently have an active membership but haven’t signed in to class for more than 15 days

 

To view a full breakdown of the athletes’ names, just click on the number. We’ll even provide you with the email address of each athlete so that you can email them directly to inquire about their class attendance.



Note: Athletes who are suspended or with memberships on hold will not count towards this list.

 

 

Age / Gender Distribution

 

This chart shows you the Male/Female ratio of your active athletes, broken up by 10 year age buckets.



Birthdays & Anniversaries in the next 30 days

 

This is a list of your Athletes with a birthday or anniversary in the next 30 days. Each list includes additional insight into the number of years they have had a gym membership (Gym Anniversary), how old they are turning (Birthday), and more!

 

IMPORTANT

  • Managers and Coaches will NOT be able to view revenue information
  • Coaches will NOT have the ability to drill down into reports

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