Introduction- Wodify's In-App Chat allows real-time communication between Admins, Managers, Coaches, and Clients. Chatting from Wodify Core and the Client App saves you time from the need to manage texts, calls, and emails from different parties.

As athletes learn new exercises and movements, coaches can use in-app chat to easily send their clients videos of the movement after class. In-app chat centers communications in Wodify, allowing clients, coaches, and admins to organize more personalized gym interactions all in one place. 

*Wodify In-App Chat is currently available for our Grow and Promote tiers from our temporary new release availability, pricing, and availability are subject to change.  

In this article, we will cover:

• Navigating In-App Chat

  • Turning on the In-App Chat function

  • Core Navigation

  • Client App Navigation

• In-App Chat Interactions in Core

  • Sending a new message in Core

  • Core Message Status: Sent & Not Sent

  • Sending Content in Core 

  • Core Recipient Options

  • Viewing the message list in Core

  • Mock-in as other Admin/Coach (Admin Only)

  • Core Message Notifications

• In-App Chat Interactions in Client App

  • Sending a new message in the Client App

  • Client App Message Status: Sent & Not Sent

  • Sending Images in the Client App

  • Sending Other Attachments from Media Library in the Client App 

  • Recipient Options For Admins/Coaches in the Client App

  • Recipient Options For Clients in the Client App

  • Viewing the message list in the Client App

  • Push Notification in Client App

• Frequently Asked Questions

 

Navigating In-App Chat

Turning on the In-App Chat function

You can toggle chat on/off for your business. No one will be able to access chat if the option is off.

Core Navigation

Navigate to Communication > In-App Chat

1. New message count
2. Message sender selection
3. Message list & filters
4. Write a new message 
5. Recipient name
6. Text input, image uploader, file/media library uploader, emojis, send button

Client App Navigation

Messages are accessible via the Message icon at the top right of the home page.

1. Number of new messages
2. Write a new message
3. Message list
4. Recipient
5. Message window
6. Text input, image uploader, file uploader, send button

 

In-App Chat Interactions in Core

Sending a new message in Core

1. Select the message creator at the "Send message as" window.
2. Click on an existing message or click the "+ message" button at the top right, and select the name of a recipient in the search bar.
3. Type your message in the text input at the bottom.
4. Press enter or click the send button.

 

Core Message Status: Sent (success)

Core Message Status: Not Sent (error)

 

Sending Content in Core

You can send a variety of media assets through in-app chat, including images, videos, and content directly from your media library. 

When you click the folder icon, content in your media library will appear. You can select content directly from your media library or you can select Upload to import other content. 

 

 

Core Recipient Options

From Wodify Core(desktop), you can send messages to Admins, Managers, Coaches, and Clients. 

 

Viewing the message list in Core

1. Inbox - a list of all your chats
2. Unread - a list of all your new, unopened chats
3. Sent - a list of chats sent by you, that are unreplied
4. A badge indicating the number of new messages in one chat
5. The chat that is currently open is highlighted

 

Mock-in as other Admin/Coach (Admin Only)

As an Admin, you can send a message as another admin, coach, or staff member. Simply search and select a name in the "Send Message as" dropdown menu at the top left.

 

Core Message Notifications

Currently, the way to get notified of new messages is by visiting the message tab and seeing if there is a number indicating new messages next to the "In-App Chat". You will also be notified of new messages via push notification through the Mobile App, please see the sections below.

 

In-App Chat Interactions in Client App

Sending a new message in the Client App

1. Click on an existing message or click the "+ message" button at the top right, and select the name of a recipient in the search bar.
2. Type your message in the text input at the bottom.
3. Click the file folder to add an attachment. 
4. Press enter or click the send button.

Client App Message Status: Sent (success) & Not Sent (error)

 

Sending Images in the Client App

Click the image icon to open an image uploader for this conversation. Images must be no larger than 5MB. 

Sending Other Attachments from Media Library in the Client App

Click the folder icon to upload other attachments and media directly from your media library. 

 

Recipient Options For Admins/Coaches in the Client App

As Admin/Coach, you can send messages to Admins, Managers, Coaches, and Clients. 

Recipient Options For Clients in the Client App

As Admin/Coach, you can send messages to Admins, Managers, and Coaches. 

 

Viewing the message list in the Client App

Messages in the Client App are displayed in reverse-chronological order, newest at the top, oldest at the bottom. 

 

Push Notification in Client App

• When inside the Wodify Client App (1), any new messages will trigger an alert notifying you of new messages.
• When push notification permission is granted to the Wodify App (2) on your mobile device, you will receive a push notification on new messages on your device.

 

Frequently Asked Questions

Why am I not getting push notifications?

• Connectivity issues, make sure you have good wifi or cell data signal
  
• Make sure you don’t have Chat open on another device
  
• Make sure you are in the tenant you are expecting push notifications from
  
• You should get push notifications any time you are not on the In-App Chat screens

 

If you need any additional assistance with In-App Chat, feel free to reach out to us at support@wodify.com or via Priority Live Chat in your admin account (Promote only).