In-App Chat

Follow

Wodify_Bar_All__1_.png

 

Introduction- Wodify's In-App Chat allows real-time communication between Admins, Managers, Coaches, and Clients. Chatting from Wodify Core and the Client App saves you time from the need to manage texts, calls, and emails from different parties.

*Wodify In-App Chat is currently available for all plans from our temporary new release availability, pricing, and availability are subject to change. 

In this article, we will cover:

 

Navigating In-App Chat

Turning on the In-App Chat function

You can toggle chat on/off for your business. No one will be able to access chat if the option is off.

mceclip1.png

Core Navigation

mceclip2.png

  1. New message count
  2. Message sender selection
  3. Message list & filters
  4. Write a new message 
  5. Recipient name
  6. Text input, image uploader, send button

Client App Navigation

Group_3__1_.png

Messages are accessible via the Message icon at the top right of the home page.

  1. Number of new messages
  2. Write a new message
  3. Message list
  4. Recipient
  5. Message window
  6. Text input, image uploader, send button

 

In-App Chat Interactions in Core

Sending a new message in Core

2022-11-29_15-57-43__1_.gif

  1. Select the message creator at the "Send message as" window.
  2. Click on an existing message or click the "+ message" button at the top right, and select the name of a recipient in the search bar.
  3. Type your message in the text input at the bottom.
  4. Press enter or click the send button.

 

Core Message Status: Sent (success)

image__20_.png

Core Message Status: Not Sent (error)

image__21_.png

 

Sending Images

image__23_.png

Click the image icon to open an image uploader for this conversation. Images must be no larger than 5MB. 

Gifs/Videos/PDFs

*Sending Gifs, Videos, and PDFs are planned to be implemented in future releases.

 

Core Recipient Options

From Wodify Core(desktop), you can send messages to Admins, Managers, Coaches, and Clients. 

 

Viewing the message list in Core

image__25_.png

  1. Inbox - a list of all your chats
  2. Unread - a list of all your new, unopened chats
  3. Sent - a list of chats sent by you, that are unreplied
  4. A badge indicating the number of new messages in one chat
  5. The chat that is currently open is highlighted

 

Mock-in as other Admin/Coach (Admin Only)

image__26_.png

As an Admin, you can send a message as another admin, coach, or staff member. Simply search and select a name in the "Send Message as" dropdown menu at the top left.

 

Core Message Notifications

image__27_.png

Currently, the way to get notified of new messages is by visiting the message tab and seeing if there is a number indicating new messages next to the "In-App Chat". You will also be notified of new messages via push notification through the Mobile App, please see the sections below.

 

In-App Chat Interactions in Client App

Sending a new message in the Client App

2022-11-29_16-14-49__1_.gif

  1. Click on an existing message or click the "+ message" button at the top right, and select the name of a recipient in the search bar.
  2. Type your message in the text input at the bottom.
  3. Press enter or click the send button.

Client App Message Status: Sent (success) & Not Sent (error)

image__29_.png

 

Sending Images in the Client App

image__28_.png

Click the image icon to open an image uploader for this conversation. Images must be no larger than 5MB. 

Gifs/Videos/PDFs

*Sending Gifs, Videos, and PDFs are planned to be implemented in future releases.

 

Recipient Options For Admins/Coaches in the Client App

As Admin/Coach, you can send messages to Admins, Managers, Coaches, and Clients. 

Recipient Options For Clients in the Client App

As Admin/Coach, you can send messages to Admins, Managers, and Coaches. 

 

Viewing the message list in the Client App

image__32_.png

Messages in the Client App are displayed in reverse-chronological order, newest at the top, oldest at the bottom. 

 

Push Notification in Client App

Group_2__1_.png

  • When inside the Wodify Client App (1), any new messages will trigger an alert notifying you of new messages.
  • When push notification permission is granted to the Wodify App (2) on your mobile device, you will receive a push notification on new messages on your device.

 

Frequently Asked Questions

Why am I not getting push notifications?

  • Connectivity issues, make sure you have good wifi or cell data signal
  • Make sure you don’t have Chat open on another device
  • Make sure you are in the tenant you are expecting push notifications from
  • You should get push notifications any time you are not on the In-App Chat screens

 

If you need any additional assistance with In-App Chat, feel free to reach out to us at support@wodify.com or via Priority Live Chat in your admin account (Promote only).

 

Comments

Check the current status of our products

View status