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Wodify
Knowledge Base
Knowledge Base
For Athletes
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Cancelling or Placing a Hold on Your Membership
Creating a Wodify Account
Managing Your Profile
Merging Your Accounts
Switching Between your Gyms
Adding/Updating Your Payment Information
Viewing your Membership Invoices
Resetting Your Password
Signing your Contract
Signing Your Waiver
Managing Your Child’s Wodify Account
Purchasing and Signing in as a Drop-In
Reserving and Signing Into a Class
Appointment Booking Process for Clients
Tracking Your Performance
Downloading your Performance History
Tracking Custom Workouts
Tracking PRs in Wodify
People Management
Creating and Navigating the Athlete Profile
How do I use Bulk Actions?
Deactivating and Reactivating Clients
Adding a Membership to an Athlete Profile
Transferring Clients From Another Wodify Business
Groups, Dependents, and Shared Payment Methods
Segments
Exporting Client Data
Managing Clients with Tags, Notes, and Custom Tabs
Social Insights
Creating and Managing Leads
Lead Status
Converting Leads to Clients
The Lead Form
Permissions for Admins, Managers, Coaches, Staff, and Clients
Adding and Removing Permissions (Athlete, Staff, Coach, Manager, and Admin roles)
Setting Up Payroll
Process Payroll
The Staff Role
Hourly Only Employees
Coaches' Timecards and Signing/Clocking In
Creating a new Lead source
Creating a New Activity Type
Athlete Status
How to Track Belt & Level Progression
How do I change my athletes' default location?
How Do I Create an Email Alias?
How can I track session memberships?
How can I track limited membership plans?
Suspending and Reinstating Athletes
Setting Up Classes & Appointments
Creating Programs
Managing Classes - Reservations & Waitlists
How can I block time on my provider availability?
How do I set a provider's availability with Appointments?
Creating Classes
Navigating Classes
Canceling and Deleting Classes
Late Cancellation and No Show Settings
How do I manage class reservations and waitlists?
Deactivating Programs
Setting a Daily Reservation Limit
Client Sign-In Settings
Creating an Appointment Service
Creating an Appointment Membership
Using the Appointment Calendar
Booking Appointments
Setting up Free Trial Appointments
Syncing your Google Calendar for Appointments
Appointments FAQ
Memberships
Creating a New Membership Template
Setting up Your Free Trial
Setting up Your Drop-In
Updating Membership Pricing
Updating Membership Programs and Location Access
Membership Enforcement
Membership Holds
Adjusting an Existing Membership
Scheduling a Membership Cancellation
Billing Clients
Wodify Automated Billing
How do I apply a promo code?
Creating an Invoice
Invoice Configuration
Discounting an Invoice
Refunding an Invoice
Tracking Athlete Payments
Managing Overdue Invoices
Charging Sales Tax
Creating & Applying Discounts and Promo Codes
Managing Chargebacks
How do I apply Membership discounts?
WODs and Kiosk
Wodify Perform Overview
What are your minimum hardware/PC/Mac/laptop requirements?
Creating a WOD
Can I use my laptop for my Wodify Kiosk?
Building and Editing WODs
Can I use my iPad for my Wodify Kiosk?
Creating Custom Components
What kind of TVs can I use for my Wodify setup?
Adding Tags to WODs
Kiosk: VGA to HDMI Converter
Managing WOD Sections
How do I install kiosk screens?
How do I mount my Mac Mini?
Scoring Against WODs
Embedding Videos and Images in a WOD
How do I keep my Chromebox from falling asleep?
Merging Duplicate Components
WOD Publication Settings
Adjusting WOD Calendar Settings
How do I test my internet connection?
Posting WODs to your Website
Customizing Your Kiosk
Using the Coachboard
Using the Whiteboard
Using the Leaderboard
Posting WODs to your WordPress Blog
Managing Comments and Likes
Bulk Copying WODs
Starring & Copying WODs
How can I setup remote (at-home) workouts?
Financial
Viewing Upcoming Payouts
QuickBooks Desktop Integration
Wodify Payments - Payout Timelines
Why do I need to authenticate and authorize my payment method (What is SCA)?
Mapping the Chart of Accounts for QuickBooks
Importing and Exporting IIF files in QuickBooks
Importing an IIF file in QuickBooks
Setting up your Wodify Payments Configuration
Contacting your Merchant Processor
Using Revenue Categories
Quickbooks Online + Wodify Integration
Wodify Payments FAQs
Learn more about Wodify Payments
Wodify Payments FAQ (EU)
I am in Europe. How can I switch to Wodify Payments?
Wodify & Sales Tax FAQ
Switch to Wodify Payments - Australia & NZ
FinCEN Requirements at Wodify
Reporting & Insights
Reporting - Athletes
Reporting - Attendance
Reporting - Financial
Reporting - Performance Results
Starred Reports
Insights - Business Health
Insights - Attendance
Insights - Clients
Insights – Leads
Insights - Memberships
Insights - Retail
Insights - Dashboard (for Engage users)
What is the Appointment Value Detail report?
How can I review Athlete no shows?
How can I review late cancellations?
How can I can I determine my Wodify subscription fees this month?
What is the Exceeded attendance on Limited Contracts report?
What is the Revenue by Revenue Category report?
How can I track athlete attendance?
What is the Monthly Revenue report?
How can I see who has past-due invoices?
What is the Revenue by Product report?
What is the Revenue by Membership report?
What is the Revenue by Staff report?
How can I reconcile my bank statements with Wodify's invoices?
What is the All Invoices Report?
What is the Paying Members by Month report?
Contracts & Waivers
Creating A Contract Template
Updating a Contract Template
Managing Contracts
Creating Waivers
Updating a Waiver Template
Managing Waivers
Emailing Waivers
Contract and Waiver Enforcement
Communication Tools
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Automated Emails
Emailing Clients & Leads
Clients Not Receiving Emails
How to Whitelist Wodify Emails
Managing Conversations
SMS Messaging
Announcements
Setting your Email Signature and the 'From Label'
Gym Info & Settings
Managing Feedback from Clients
Setting Your Units of Measurement
Updating Business Contact Information
Updating Your Business's Wodify Subscription
Viewing Your Wodify Subscription Invoices
Setting Your Date & Time Formats
Canceling Your Business's Wodify Subscription
Before Deactivating your Wodify Core Account
Rebranding your Business within Wodify
Offering a Gender Neutral Experience
Updating Your Wodify Subscription Payment Method
Setting Up Wodifind
Online Sales
Setting up your Online Sales Portal
Online Sales Portal: Drop-in & Free Trial Class Availability
Best Practice to Link My Online Sales Portal on My Website
Allowing Drop-Ins to Pay Later at the Site
Setting a Date for Membership Sales to Begin on the Online Sales Portal
Wodify and Google Analytics
Retail Sales
Barcode Scanners for Retail/Point of Sale
Using the Point of Sale System
Self-Service Point of Sale
Creating Retail Products
Managing Retail Inventory
Minimum Cart Value
Setting Up Your Shopify Integration
Selling & Using Store Credit
Web Integrations
MailChimp + Wodify Integration
Zapier + Wodify Integration
Facebook Pixel + Wodify Integration
HybridAF + Wodify Integration
Embedding Classes on Your Website
Adding the Public Whiteboard to your Website
Enabling HTTPS on my Website
Publishing WODs with ExpressionEngine
Wodify's Program API
WordPress Error Messages
Integrating Wodify WODs with SquareSpace/Box Ally
XML example usage and response
SOAP example usage, sample request and response
JSON example usage, sample, and response
WOD Marketplace
Updating WOD Marketplace Program Mapping
WOD Marketplace Overview
How can I view NCFIT sessions & videos in Wodify?
How can I manage my WODs that are imported from NCFIT Collective Programming?
Wodify Pulse
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Getting Started with Wodify Pulse
My Myzone Belt Isn't Showing Data
Wodify Pulse FAQs
Myzone Belt Sales and Pricing Strategies
How to navigate the Kiosk for Wodify Pulse
Converting to Wodify Pulse from Myzone
How to register a Loaner Belt in Wodify Pulse
What if I already have Myzone Hardware?
How do I purchase Myzone belts?
What if a member already has a Myzone belt?
How to add your MyZone Belt to your Athlete Profile
How to register a Myzone belt in Wodify
How to Wear a Myzone Belt
Wodify Pulse Starter Package
Installing Myzone Hardware
COVID-19 Resources
COVID-19: Coaching Athletes Remotely
COVID-19: How to Send a Survey to Members Before Classes
COVID-19: Keeping Members (and Non-Members) Motivated with Wodify Rise
COVID-19: Managing Chargebacks
COVID-19: Setting Up At-Home Workouts
COVID-19: Steps to Take if Your Gym is Still Open or Reopening
COVID-19: Using Tags, Notes and Custom Tabs to Manage Members
Understanding Chargebacks & Failed Transaction Fees - Wodify Payments
Setup
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How to Complete Your W-9 Form
Customizing the Client App
Wodify Core Pricing
How do I Deactivate a Location?
Types of Ownership changes
What Can I Expect when my Environment Split has been Completed?
New Environment Vs. New Location
Change of ownership- what are my next steps?
I am closing my gym and my members will be transferring to another Wodify gym- what now?
We have 2 gyms using Wodify and we want to merge into 1 environment- what now?
We have a Wodify environment with 2 locations and would like to split into 2 environments- what now?
How do I set a default location and program for an athlete?
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