This is available on Subscription Tiers:
Grow, Promote, Free Unlimited, Essentials, Accelerate, & Ultimate.
Resetting your password ensures you can quickly and securely access your Wodify account so you never miss a class, a client, or a chance to track your progress.
Pre-requisite Pro-Tip
If you’re unsure which email is linked to your Wodify account, check any past Wodify receipts, class confirmations, or communication from your business. Your reset link must be sent to the email on file.
Step-By-Step How To Reset Your Password
Visit app.wodify.com or open the Wodify Mobile App.
Below the sign-in form, click Forgot password?
Enter the email address associated with your Wodify account.
Select Reset Password.
Check your inbox for an email from Wodify (typically arrives within ~3 minutes).
Open the message and click Set a New Password.
Enter your new password and select Confirm New Password.
Log back into Wodify using your updated credentials.
Updated Password Requirements
To help keep accounts secure, we’ve updated the password rules used when you create a new password or change an existing one.
These requirements apply when you set a password during:
- Account creation
- Password reset
Note: We are not forcing existing users to update their current passwords. These rules only apply when a password is newly created or updated going forward.
Password Requirements
When setting a password, it must include:
- At least 8 characters
- At least 1 uppercase letter (A–Z)
- At least 1 lowercase letter (a–z)
At least 1 special character (for example:
! @ # $ % ^ & *)Error Messages you may see:
You may see inline messages if:
- Your password doesn’t meet the requirements
For example: it’s under 8 characters or missing an uppercase/lowercase/special character. - Your passwords don’t match
Password and Confirm Password must be identical before you can submit.
Tips for creating a strong password
- Use a phrase you’ll remember, then add complexity such as a special character or upper case.
- Avoid easily guessed passwords or personal info.
- Consider using a password manager to generate and store a secure password.
Before resetting your password
Make sure you are using the email address currently associated with your Wodify profile. Check past Wodify emails, receipts, or membership communications to confirm the correct email address.
Then select Forgot Password from the login screen and create a new password from the reset link.
- Use a newly opened login page rather than an old browser bookmark. An outdated bookmarked URL or stored browser data can interfere with the reset or login process.
If the reset or verification email does not arrive
1. Wait at least five minutes before requesting another message.
2. Check your Spam, Junk, Promotions, and other filtered folders.
3. Verify that the email address was entered correctly.
4. Ask your gym to confirm the email address on your client profile and resend the verification email if needed.
In some cases, delivery can fail because previous messages to the address bounced or were marked as spam. Your gym or Wodify Support may need to review the email status.
If verification sends you back to the same screen
A repeated verification or account-merge loop can occur when more than one gym profile is tied to the same email address. Complete the verification from the most recent email, then try signing in again after refreshing the app or browser.
If the issue continues, contact your gym to confirm that:
- Your profile is Active, not Inactive, Suspended, or Deactivated.
- Your email address is correct and verified.
- You do not have duplicate client profiles at that facility.
- Your profile has been reactivated if you recently returned.
If you see a message such as “This account has been deactivated, contact gym owner,” the gym must review your status and set your client profile to Active. After this is done, request a fresh password reset or verification email and sign in again.
FAQs
I didn’t receive my password reset email—what should I do?
Check your spam or junk folder, confirm you entered the correct email on file, and ensure your inbox isn’t blocking automated messages. Please wait at least five minutes before restarting this process.
Can I change my email during the password reset process?
Not during the reset, but you can update your email after logging in by editing your profile under My Profile > Personal Info.
Does resetting my password log me out of other devices?
No, but for security purposes, we recommend logging out on any device you no longer use.
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