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Scheduling a Membership Cancellation

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To help automate your cancellation process, Admins and Managers can turn-off a membership's auto-renewal and (optionally) deactivate a client's profile at the same time. 

 

In this article, we will cover:

Disabling a Membership's Auto-Renewal

You are able to disable a membership's auto-renewal as soon as a member lets you know. This will cut down on the post-it note/calendar reminders!

To disable the membership auto-renewal: 

  1. Go to Wodify Admin > People > Athletes
  2. Select the Client Name
  3. On the Membership & Payments tab > within the Membership(s) section
  4. Click on the active membership
  5. Click on the Actions drop-down menu > Click Stop Auto-Renew

    2021-01-20_16-33-49.png
  6. Choose the stop date
  7. Click Save

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Scheduling the Deactivation of an Athlete Profile

When you are stopping the membership auto-renewal, you can also set the client's profile to be deactivated. This will remove the client's access at midnight.


To schedule the deactivation date for a client:

  1. Go to Wodify Admin > People > Athletes
  2. Select the Client Name
  3. On the Membership & Payments tab > within the Membership(s) section
  4. Click on the active membership
  5. Click on the Actions drop-down menu > Click Stop Auto-Renew
    2021-01-20_16-33-49.png
  6. Choose the stop date
  7. Toggle on 'Deactivate this athlete account on this date'
  8. Click Save

2021-01-20_16-42-16.png

Note: If the stop auto-renewal date is edited, the deactivation date will automatically adjust to the new date.

 

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More Information:

Tip: Wodify Blueprint Course: Create your Memberships

If you need any additional assistance with Scheduling a Membership Cancellation, feel free to reach out to us at support@wodify.com.

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