To help automate your cancellation process, Admins and Managers can turn off a membership's auto-renewal and (optionally) deactivate a client's profile at the same time. This article will walk you through the steps to turning off auto-renew on a membership and setting up a future deactivation for your client.

In this article, we will cover:

• Disabling a Membership's Auto-Renewal
• Scheduling the Deactivation of a Client Profile

Disabling a Membership's Auto-Renewal

You are able to disable a membership's auto-renewal as soon as a client lets you know. This will cut down on the post-it note/calendar reminders!

To disable the membership auto-renewal: 

1. Go to Wodify Admin > People > Clients
2. Select the Client Name
3. On the Membership & Payments tab > within the Membership(s) section
4. Click on the active membership
5. Click on the Actions drop-down menu > Click Stop Auto-Renew
   
6. Click Save

Scheduling the Deactivation of a Client Profile 

When you are stopping the membership auto-renewal, you can also set the client's profile to be deactivated. This will remove the client's access at midnight.

To schedule the deactivation date for a client:

1. Go to Wodify Admin > People > Clients
2. Select the Client Name
3. On the Membership & Payments tab > within the Membership(s) section
4. Click on the active membership
5. Click on the Deactivate button
   
6. Click Deactivate

Note: If the stop auto-renewal date is edited, the deactivation date will automatically adjust to the new date.

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More Information:

Tip: Wodify Blueprint Course: Create your Memberships

If you need any additional assistance with Scheduling a Membership Cancellation, feel free to reach out to us at support@wodify.com or via Priority Live Chat in your admin account (Promote only).