This is available on Subscription Tiers: 

Engage, Grow, Promote, Free Unlimited, Essentials, Accelerate, & Ultimate.

When a client is overdue on payments or in violation of your policies, temporarily suspending their access helps protect your business while you resolve the issue. Suspension prevents them from logging in, booking classes or appointments, and using Wodify as usual, while still allowing them to update payment details if needed.

Pre-requisite Pro-Tip

This function is available to all Wodify businesses, even if you do not process payments through Wodify. You can use the suspension feature for financial reasons (like overdue invoices) or for other policy-related reasons (such as behavior or contract violations).

When a client is suspended, they will see a clear message in the app letting them know their account is suspended.

Pro-Tip: Connect with Wodify Support to learn about how our Business Success team can automate client suspension when their invoice remains unpaid for too long.

Step-By-Step How To

Suspending a Client

Admins and Managers can suspend clients directly from the client’s profile. This is a manual action and must be done one client at a time.

1. Go to People > Clients.

2. Click on the client you wish to suspend.

3. In the client profile, click the Actions drop-down menu.

4. Select Suspend.

5. If the related automated emails are enabled:

   • An email will be sent to the client explaining that they are suspended and cannot log in to Wodify or sign into the Coachboard.

   • An email will be sent to all Admins, Managers, and Coaches notifying them that the client has been suspended.

💡 Want to adjust these emails?
Review your settings in the Automated Emails section to confirm or customize which suspension-related emails are sent.

Important Notes:

• Suspended clients can still log in only to update their payment information, but they will not have access to any other Wodify features.

• You will receive an email notification when a suspended client updates their payment method.

Reinstating a Client

Once the issue is resolved (for example, overdue payments are taken care of), Admins and Managers can manually reinstate a suspended client.

1. Go to People > Clients > Suspended tab.

2. Click on the client you wish to reinstate.

3. In the client profile, click the Actions drop-down menu.

4. Select Reinstate.

5. If the related automated emails are enabled:

   • An email will be sent to the client explaining they are reinstated and can log in to Wodify or sign into the Coachboard.

   • An email will be sent to all Admins, Managers, and Coaches notifying them that the client has been reinstated.

Important Notes:

• Suspended clients are still charged if they have an active membership. If you don’t want them to be billed, make sure to adjust or cancel their membership as appropriate.

   

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FAQs

1. Does suspending a client stop their membership billing?
No. Suspension only limits the client’s ability to log in, book classes or appointments, and use Wodify features. If the client still has an active membership, they will continue to be charged. To stop billing, you’ll need to update or cancel the membership separately.

2. Can suspended clients still update their payment information?
Yes. Suspended clients can still log into Wodify specifically to update their payment method, but they will not be able to access other features (like reserving classes or logging performance). You will receive an email notification when they update their payment details.

3. Will I or my staff be notified when a client is suspended or reinstated?
Yes—if the corresponding automated emails are enabled in your account. When turned on, Wodify will send emails to the client and to all Admins, Managers, and Coaches any time a client is suspended or reinstated. You can review and adjust these messages in your Automated Emails settings.