New Environment Vs. New Location

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Note: The term ‘environment’ refers to your Wodify Core account.

 

Every business structure has different needs. For businesses that have multiple locations, sister affiliates, or fitness facilities that share ownership, you can either create a new Wodify environment or add a location to an existing environment. There is no limit to the number of additional locations within the same environment.

 

Commonly Asked Questions
What are some of the benefits of having two locations within the same environment?

  • Workouts can be shared across programs for each location
  • The ability to manage client lists for each location within the same environment.
  • Allow clients to access multiple locations without having to switch between accounts

What are the disadvantages of having two locations within the same environment?

  • Admins, managers, and coaches will be able to access information across both locations
  • Automated emails such as the welcome email cannot be customized on a per-location basis
  • Announcements can not be customized on a per-location basis

 

Multiple Location Feature Overview

  • Workouts, Coachboard, Whiteboard
    • Workouts can be shared across programs for each location
    • Separate Workouts can be created for programs for each location
    • Custom Benchmarks are shared across locations
    • Can filter on all locations
    • Can filter on specific locations
    • The leaderboards will show the top 3 clients overall, not per location
    • Will always default to user’s default location and program
    • A coach will always need to filter on a specific location if coaching at several locations

  • Pulse
    • Pulse add-on subscriptions would be billed per location

  • Classes
    • Classes at both locations will be visible to all clients
    • Classes can only be reserved at locations that clients have access to
    • Programs are shared across locations
    • Classes are unique to the location they are created for
    • No-Show and Late-Cancelation policies can not be configured on a per-location basis
  • Leads
    • The lead list can be filtered by location
    • Only one Lead form to sign up leads through your website
    • No option to mass email Leads by location
    • SMS Messaging cannot be filtered by location
    • The Lead form will only allow for one redirect URL
  • Clients
    • Client list will default to all locations
    • The client list can be filtered by all location
    • Coaches can signup clients for either location
    • Coaches/Managers/Admin at any location can view all clients at any location
    • Managers/Admins can make changes to client accounts at any location
    • When creating a new client, a default location must be selected
      • This default location can be changed, however, you will need to apply both a new membership and a new payment method so that the client is able to pay for a membership at the new location.
      • When changing a client’s location, if using separate merchant accounts, payment information does not transfer (if the environment is not using Wodify Payments).
  • Communication
    • SMS messages can be sent by location
    • SMS messages can be sent to clients at ALL locations.
    • Mass emails can be sent by location.
    • The email signature will be the recipient's location email signature.
    • Automated emails can not be customized on a per-location basis
  • Waivers
    • No option to have separate waivers for each location
    • No option to send waivers to just one location versus another. Must be activated for all locations
    • Signed and Missing waiver list view is for all locations
  • Financial
    • Invoices can be filtered on all locations or individual locations
    • Memberships/Payment plans can be customized on a per-location basis
    • The Drop-In fee is specific to each location
    • Free Trial settings can not be customized on a per-location basis however availability for them can be customized per-location
    • The Online Sales portal will have an adjustable drop-down for locations
    • Invoice Footer can not be customized on a per-location basis
    • Default Billing Day is can not be customized on a per-location basis (can be adjusted client to client) also the only default through Online Sales Portal
    • Currency Configuration can not be customized on a per-location basis
    • Discounts can be used at either location
    • Tax Rates can be applied at each location or can be customized on a per-payment plan basis
    • You can create one merchant configuration for all locations or separate configurations per location so that payments are funneled into separate bank accounts. 
  • Retail/POS
    • Products  can be enabled at each location
    • Track inventory by location
    • Minimum Cart value can not be customized on a per-location basis
    • Store Credit and Stored payment methods are only applicable to the clients' default location (if the environment is not using Wodify Payments).
    • Self-service check out can not be customized on a per-location basis
    • Shopify integration can not be customized on a per-location basis
  • Reports/Insights:
    • Reports and Insights can be Filtered by location
    • Managers/Admins can view reports for all locations
  • Business Settings
    • Each location can have its own basic information (address, email, phone number, website, logo)
    • Date/timezone can not be customized on a per-location basis
    • Unit of measure can not be customized on a per-location basis
    • The feedback email address can not be customized on a per-location basis
    • The legacy WordPress integration can only be configured to one website
    • The API key can be used for multiple integrations

  • Workout Marketplace
    • Workout Marketplace subscriptions (i.e. NCFIT Collective) are billed per environment and can be used for all locations.

If you need any additional assistance with adding an additional location, feel free to reach out to us at support@wodify.com or via Priority Live Chat in your admin account (Promote only).

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