This is available on Subscription Tiers: 

Engage, Grow, Promote, Free Unlimited, Essentials, Accelerate, & Ultimate.

Custom Navigation lets you control exactly how your mobile app is organized so the features your community needs most are a single tap away — improving discoverability, branding, and the in-app experience for clients and staff.

Pre-requisite Pro-Tip

Make sure admins and your users are running the latest version of the mobile app. After you publish navigation changes, ask users to quit and restart the app so it downloads the updates.

You must have an Admin role to create or edit custom navigation.

When testing, remember that some menu items only appear if the related product/feature is enabled (see Menu item visibility below).

Tip: You can also add Media Library Pages to the App's navigation menus, allowing you to easily share informational selections like Holiday Hours, Employee SOPs, or customer-only promos.

Step-By-Step How To Configure Custom Navigation

Customize the Bottom Tabs

1. Open Mobile App Custom Navigation in Core (Admin).

2. Drag tabs left/right to reorder the bottom navigation.

3. Choose an icon for each tab and select which feature the tab links to.

4. Repeat until your navigation order reflects the priority of features for your users.

5. Note: the system allows up to six bottom tabs; we recommend 4–5 for comfortable spacing on most devices.

6. When finished, apply/save your changes.

Customize the Side Menu (Employee View)

1. Open the Side Menu editor in the Custom Navigation area (Employee View).

2. Drag to reorder items and pick icons for each menu item.

3. Choose which features or links should be visible to staff.

4. Save your changes.

Create a New Menu Item

1. Click Create Menu Item.

2. Enter a Name (label) for the item.

3. Choose an Icon.

4. Select the Destination: an app feature (internal) or an external URL.

5. Set Visibility (who should see it — clients, staff, or both).

6. Save the new item and position it where you want it in the bottom tabs or side menu.

Make Navigation Visible to Staff and Clients

• To make the same navigation layout appear for both staff and clients, apply your changes under the “Visible to All” setting.

• For staff-only layouts, configure the Employee View side menu and ensure visibility is limited to staff roles.

Viewing & Forcing a Navigation Refresh

• Most users will see navigation updates automatically as the app refreshes.

• Admins (or testers) can force a refresh by doing one of the following on their mobile device:

  • Quit and relaunch the app

  • Bring the app from background → foreground

  • Log out and log in (or change gyms)

  • Pull down to refresh on the Home screen

Menu Item Visibility — Rules & Dependencies

Some items require related features to be active or additional conditions before they will appear in the app:

• Workout and Results — only assignable when the Perform package is active. When Perform is enabled/disabled, it may take up to 5 minutes for the menu item to become available.

• Buy — cannot be assigned unless Online Sales is enabled and at least one Membership is marked available online.

• Progressions — the item won’t appear for a client unless that client has at least one Progression on their account.

• Media / Media Library — media items won’t appear unless the client has visibility per Media > Permissions.

• Chat — the Chat item appears only if In-App Chat is enabled for clients, or if a coach has access to an approved SMS number (for coaches).

Before publishing navigation that includes dependent items, confirm the related feature is enabled and any prerequisite settings (like permissions or a membership flag) are configured.

Scribe

FAQs

1. I published a new tab but it’s not showing for clients. Why? First confirm the app was restarted/updated on the client device. Then verify the item’s visibility rules: some menu items only appear when a related product or permission is active (see Menu Item Visibility). Finally, confirm you applied the change under the correct visibility setting (Visible to All vs Employee View).

    

2. How many bottom tabs can I use? The platform supports up to six bottom tabs, but we recommend using four or five so icons and labels fit comfortably across the screen.

    

3. How do I make a menu item visible only to staff? Create or edit the menu item in the Side Menu / Employee View editor, set its visibility to staff (not Visible to All), and save. Staff will see the item in their Employee View while clients will not.