Auto-billing notifications are emailed to your business's Billing Contact each night an invoice is processed. The emails contain a list of successfully processed invoices and those with errors. Each invoice with an error will contain an error message to help determine why the invoice did not process correctly. Below is a list of common errors you may receive if you're using Wodify Payments/Stripe as your payment processor.
| Error Code | Explanation |
approve_with_id |
The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer. |
call_issuer |
The customer needs to contact their card issuer for more information. |
card_not_supported |
The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase. |
card_velocity_exceeded |
The customer should contact their card issuer for more information. |
currency_not_supported |
The customer needs to check with the issuer that the card can be used for the type of currency specified. |
do_not_honor |
The customer needs to contact their card issuer for more information. |
do_not_try_again |
The customer should contact their card issuer for more information. |
duplicate_transaction |
Check to see if a recent payment already exists. |
expired_card |
The customer should use another card. |
fraudulent |
Do not report more detailed information to your customer. Instead, present as you would the generic_decline described below. |
generic_decline |
The customer needs to contact their card issuer for more information. |
incorrect_number |
The customer should try again using the correct card number. |
incorrect_cvc |
The customer should try again using the correct CVC. |
incorrect_pin |
The customer should try again using the correct PIN. |
incorrect_zip |
The customer should try again using the correct billing ZIP/postal code. (you can turn this off in Stripe) |
insufficient_funds |
The customer should use an alternative payment method. |
invalid_account |
The customer needs to contact their card issuer to check that the card is working correctly. |
invalid_amount |
If the amount appears to be correct, the customer needs to check with their card issuer that they can make purchases of that amount. |
invalid_cvc |
The customer should try again using the correct CVC. (you can turn this off in Stripe) |
invalid_expiry_year |
The customer should try again using the correct expiration date. |
invalid_number |
The customer should try again using the correct card number. |
invalid_pin |
The customer should try again using the correct PIN. |
issuer_not_available |
The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer. |
lost_card |
The specific reason for the decline should not be reported to the customer. Instead, it needs to be presented as a generic decline. |
new_account_information_available |
The customer needs to contact their card issuer for more information. |
no_action_taken |
The customer should contact their card issuer for more information. |
not_permitted |
The customer needs to contact their card issuer for more information. |
pickup_card |
The customer needs to contact their card issuer for more information. |
pin_try_exceeded |
The customer must use another card or method of payment. |
processing_error |
The payment should be attempted again. If it still cannot be processed, try again later. |
reenter_transaction |
The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer. |
restricted_card |
The customer needs to contact their card issuer for more information. |
revocation_of_all_authorizations |
The customer should contact their card issuer for more information. |
revocation_of_authorization |
The customer should contact their card issuer for more information. |
security_violation |
The customer needs to contact their card issuer for more information. |
service_not_allowed |
The customer should contact their card issuer for more information. |
stolen_card |
The specific reason for the decline should not be reported to the customer. Instead, it needs to be presented as a generic decline. |
stop_payment_order |
The customer should contact their card issuer for more information. |
testmode_decline |
A genuine card must be used to make a payment. |
transaction_not_allowed |
The customer needs to contact their card issuer for more information. |
try_again_later |
Ask the customer to attempt the payment again. If subsequent payments are declined, the customer should contact their card issuer for more information. |
withdrawal_count_limit_exceeded |
The customer should use an alternative payment method. |
If you need any additional assistance with Wodify Payments, feel free to reach out to us at support@wodify.com or via Priority Live Chat in your admin account (Promote only).
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