When class reservations are full, you (admins/managers) may want to consider adding a waitlist to your classes so members can join and get notified when a spot opens up.
When enabled, you can then select how the waitlist functions:
Option 1: The first athlete to reply (to email) gets added to the class
All athletes who sign up for a full class are put on a waitlist. If a spot in the class opens, all the athletes on the waitlist are all emailed and the first one to reply gets into the class.
Option 2: Athletes automatically added to the class in order they signed up
All athletes who sign up for a full class are put on a waitlist in the order they signed up. If a spot in the class opens, the first athlete on the waitlist is automatically put in the class.
NOTE: Automatically adding an athlete into a class right before it starts isn’t a great experience and increases no-shows, so during the late cancel window the athlete (first in line) will not be automatically added to a class. Instead, all athletes on the waitlist will be emailed about the last-minute opening and the first to reply get into the class.
To select your preferred waitlist option:
- Head to an individual class or recurring class within the Classes > List
- Select the class > toggle on 'Allow Waitlist'
- Choose a waitlist option from the 'Reservations' section