This is available on Subscription Tiers:
Engage, Grow, Promote, Free Unlimited, Essentials, Accelerate, & Ultimate.
Why This Matters
Preparing your Wodify environment before deactivation ensures all essential data, billing, and account details are properly wrapped up. This helps you avoid surprises and guarantees a clean, worry-free deactivation.
Disable Merchant Integration
If you would like to prevent any further billing in Wodify, please disable the existing merchant integration right away by following these steps:
- Select Financial > Settings
- Wodify Payments Accounts > Click into the Account
- Scroll down to Locations > Click "X" to disable the Location
- Save
Scribe
🚫 This will prevent any future invoices from running automatically. 🚫
Client Performance Data
If a member wants a copy of their entire performance history, please direct them to support@wodify.com and we'll get them all the info they need!
Download Reports
Please be sure to export all reports you want to hold on to for safekeeping.
- Analytics > Reporting > People
- Analytics > Reporting > Attendance
- Analytics > Reporting > Financial
- Analytics > Reporting > Performance Results
⚠️You will no longer have access to these when your environment is deactivated.
Remove any Website Integration
- Digital Presence > Web Integrations > Select any Enabled Options > Disable
If you need any additional assistance with deactivating your account, feel free to reach out to us at support@wodify.com or via Priority Live Chat in your admin account (Promote only).
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