This is available on Subscription Tiers: 

Grow, Promote, Free Unlimited, Essentials, Accelerate, & Ultimate.

Why This Matters

Just joined a Wodify gym and need to set up your account? This article will walk you through how to activate your account so you can log into the app!

Pre-requisite Pro-Tip

Be sure that you have signed up at a Wodify-Powered business before attempting to activate your account.

Step-By-Step How To

1. Go to your email
2. Locate the email with subject line: "Welcome to [businessname]!"
3. Click the registration link
4. Create a password
5. Download the app 
6. Login

Updated Password Requirements

To help keep accounts secure, we’ve updated the password rules used when you create a new password or change an existing one.

These requirements apply when you set a password during:

• Account creation
• Password reset

Note: We are not forcing existing users to update their current passwords. These rules only apply when a password is newly created or updated going forward.

Password Requirements

When setting a password, it must include:

• At least 8 characters
• At least 1 uppercase letter (A–Z)
• At least 1 lowercase letter (a–z)

• At least 1 special character (for example: ! @ # $ % ^ & *)

   

Error Messages you may see:

You may see inline messages if:

• Your password doesn’t meet the requirements
  For example: it’s under 8 characters or missing an uppercase/lowercase/special character.
• Your passwords don’t match
  Password and Confirm Password must be identical before you can submit.

Tips for creating a strong password

• Use a phrase you’ll remember, then add complexity such as a special character or upper case.
• Avoid easily guessed passwords or personal info.
• Consider using a password manager to generate and store a secure password.

Why You May Still Be Unable to Access Wodify

Access to the Wodify app and member portal requires an active client profile or active membership at a Wodify-powered gym. Resetting your password or merging accounts will not restore access if you are inactive at every gym linked to your email address.

This can happen when you:

• Leave, cancel, or are deactivated at a previous gym.
• Move to a new gym or country before the new gym creates or activates your profile.
• Return to a former gym but have not yet been reactivated.
• Are currently on a free trial. Trial clients are usually not given app access until the gym converts them to full clients.

How to regain access

Contact the gym you want to use and ask them to do one of the following:

1. Reactivate your existing client profile, if you are returning to that gym.
2. Create a new active profile using the same email address you previously used with Wodify.
3. Confirm that your membership is active and includes the appropriate programs.

Gyms manage their own client profiles, memberships, and activation status. Wodify Support cannot reactivate a client on a gym's behalf.

If you only need to visit a gym

If you are inactive at your former gyms, you may be unable to sign in to the app until the gym activates your profile. Depending on the gym's setup, you may still be able to purchase a membership or book a drop-in through its online sales page using your existing Wodify email address.

Accessing historical performance data

When you leave a gym, you may lose portal access. If you need a copy of your workout or performance history, contact Wodify Support to request an export of your available performance history.

FAQs

1. Can I track my own workouts without being a part of a Wodify powered business? Answer: Yes! Email support@wodify.com to join our Wodify Unite community. 
2. I can't find my registration email. What do I do? Anwer: Check your spam folder! Sometimes these get lost in there, but once you interact with a Wodify email, you should see them easily fall into your inbox!
   • Also, please check your Junk, Promotions, and other filtered folders. Search your inbox for the business name and terms such as Wodify, Welcome, Invitation, or Reset Password. You can also confirm with the gym that they used the correct email address and that your profile has been created. You can also ask the business to resend the invitation after confirming your email address. 
3. I already have a Wodify account with a different business, what do I do? Answer: Nothing! Once you activate your account, it will merge the accounts so you can easily toggle between the two. 
4. I had a Wodify account at a different business, but I just signed up at a different business, will I be able to use the same email address? Answer: We actually encourage you to use the same email address! If your previous gym no longer uses Wodify, the former gym profile cannot be restored. Join a current Wodify-powered gym and use your existing email address when you register or purchase a membership. The new gym can also create or reactivate your client profile using that same email address.
5. My previous gym no longer uses Wodify. Can I make a drop-in purchase at another Wodify gym or access my old performance history? Answer: To make a drop-in purchase, use the new gym's website or Online Sales Page to complete checkout. You do not need to restore your old gym profile first. 

If you need any additional assistance feel free to reach out to us at support@wodify.com.