In this article, we'll cover:
Line Refund
Line Refunds are applied after an invoice is paid. You can choose to collect item returns OR provide a dollar amount refund to the line.
To apply a line refund:
- Open the Invoice you wish to discount
- Select:
- Refund Money: Enter the dollar amount you wish to refund.
- Return Item(s): Enter the quantity you'd like to return to inventory.
Note: Once you have returned an item you can no longer refund a dollar amount to the line item. Once you have refunded a dollar amount to the line you can not return an item.
Header Refund
Header Refunds are applied after an invoice is paid. Header refunds should be used when a customer is returning ALL items and a full refund is necessary.
To apply a header refund:
- Open the Invoice you wish to discount
- Click Actions > Refund Total Invoice
Note: Invoices can only be refunded after they've been paid successfully. If an invoice is still unpaid, you will want to Discount or Void the invoice
- Invoices can be voided from the Actions menu before they are paid
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More Information:
TIP: Wodify Blueprint Course - Increase revenue with automated billing
If you need any additional assistance with Refunding an Invoice, feel free to reach out to us at support@wodify.com or via Priority Live Chat in your admin account (Promote only).
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