How can we help you?

In this article, we'll cover:

• Line Refund for Individual Items
• Header Refund for Overall Invoices

Line Refund

Line Refunds are applied after an invoice is paid. You can choose to collect item returns OR provide a dollar amount refund to the line.

To apply a line refund:

1. Open the Invoice you wish to discount
2. Select:
   • Refund Money: Enter the dollar amount you wish to refund. 
   • Return Item(s): Enter the quantity you'd like to return to inventory.
     
     

Note: Once you have returned an item you can no longer refund a dollar amount to the line item. Once you have refunded a dollar amount to the line you can not return an item.

Header Refund

Header Refunds are applied after an invoice is paid. Header refunds should be used when a customer is returning ALL items and a full refund is necessary. 

To apply a header refund:

1. Open the Invoice you wish to discount
2. Click Actions > Refund Total Invoice
   

Note: Invoices can only be refunded after they've been paid successfully. If an invoice is still unpaid, you will want to Discount or Void the invoice

• Invoices can be voided from the Actions menu before they are paid

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More Information:

TIP: Wodify Blueprint Course - Increase revenue with automated billing

If you need any additional assistance with Refunding an Invoice, feel free to reach out to us at support@wodify.com.