Pricing & Support

Q: "Is there a contract?"
A: No. 24/7 Access is a month-to-month add-on subscription billed monthly.

Q: "What kind of support will I have once I’m live?"
A: You’ll have access to Wodify’s Customer Success team during business hours.

Access Management

Q: "Can I control when clients are allowed to access my gym?"
A: Yes. You can fully control access hours to match your preferred rules using Wodify Workflows.

Q: "Can I update or change access hours in the future?"
A: Yes. Access hours are easy to update through the Workflow recipe, so you can adjust as your schedule or offerings change.

Q: "Can we only allow clients to open the door when they are physically at the business?"
A: Yes. We can enforce a geofence so clients can only open the door from a set distance from your business, usually 1000 ft.

Q: "Can the admin remotely open the door from anywhere?"
A: Yes. We can allow groups of staff, like all admins, or specific staff members, to open the door from anywhere for easy management.

Q: "Can I manually create access codes for the door?"
A: Yes. In your specific lock app, you’ll be able to create your own access codes. For example, depending on your lock, you can create permanent access codes for staff, one-time access codes for visitors, and time-bound access codes for events.
 

Hardware

Q: "Can I use the smart lock I already have?"
A: In some cases, yes. Our team will help you confirm whether your current smart lock is compatible.

Q: "How much does a smart lock cost?"
A: The recommended smart lock can vary based on your setup. The most commonly recommended option, the 33 Locks IntelliReader, costs $550 USD.

Q: "If I have multiple locks, do I need multiple WiFi gateways?"
A: Yes. For best connectivity and performance, you should have one WiFi gateway per lock.

Q: "When will I be billed for hardware, and how do I track shipping?"
A: If your recommended lock is the 33 Locks IntelliReader, you’ll be billed once you confirm your order. We’ll ship the device and send tracking details once it’s on the way. If your recommended lock is not the IntelliReader, you’ll purchase it directly using the link we provide.

Installation

Q: "How much can I expect installation to cost?"
A: Installation costs depend on your door type and lock configuration. Some setups—such as magnetic locks with door controllers—require running power to the door, which can increase installation costs. We recommend getting quotes from a few local installers before ordering hardware.

Q: "Does the lock include a power supply?"
A: No. Your installer can recommend the best power solution for your specific door.

Q: "If my door already has power installed from a previous system, can it be reused?"
A: In most cases, yes. If you’re using the same door, existing power can typically support the new setup.

Q: "Do you recommend installers or provide part numbers?"
A: No. Every door and location is different. Most gym owners work with a local locksmith or electrician. You can share the IntelliReader installation manual with them so they understand the requirements.

Q: "Will switching from another access system cause downtime?"
A: Downtime is optional. You can choose to run both systems in parallel for a short period or do a direct cutover with your installer.

Security & Legal

Q: "Do I need to change my existing security systems or processes?"
A: No. 24/7 Access works alongside your current security setup.

Q: "Can I see who has entered my gym using 24/7 Access?"
A: Yes. You can view access activity in Automations > Workflow Enrollment > Active Recipes or in the Account Activity Feed.

Q: "Do you have a sample client waiver?"
A: Here is a sample waiver provided by Affiliate Guard. This sample waiver is provided as a helpful example only and is not legal advice. Because requirements and laws can vary by insurance provider and jurisdiction, we recommend checking with your insurance provider and/or a local attorney to make sure it’s right for your business.