Contacting Wodify Support

Follow

Wodify's Support team prides itself on getting back to our customers in a timely manner with the answers they need to get back to running their business. We have numerous channels for you to reach our team and we were here to help answer any and all questions you have! 

 

Live Chat Support

Live Chat is currently available 10 AM -4 PM EST for Promote Customers only. As our team continues to grow, our hope is to expand this live chat functionality to more time zones and more customers! To chat with our team, please use the steps below:

live_chat_gif.gif

 

Email Support

Our team is available for email support via directly emailing support@wodify.com or submitting a ticket via the support ticket in your admin account! We are available at the following times:

  • Monday - Thursday; 9 AM - 9 PM EST
  • Friday - Sunday; 9 AM - 6 PM EST

To ensure that you get a response as soon as possible, make sure you do the following:

  • Write in from an email address that is tied to an active Wodify admin profile 
  • Provide an error code, screenshot, or screen recording if you are experiencing an error, and/or the steps you took to produce that error 
  • The name(s) and email(s) of the affected client if there is an issue with specific clients 

 

Coaching Call Support 

Our team is available for 15-minute one-on-one coaching calls if you and your team need to dig into a deeper issue. We have the ability to share a screen over Zoom, so we can see exactly what you are seeing. You can book here for the following times:

  • Monday - Thursday; 10 AM - 4 PM EST and 7 - 8:30 PM EST 
  • Friday; 10 AM - 4 PM EST 

To ensure that you get a response as soon as possible, make sure you do the following:

  • Fill out a clear and detailed call description to ensure our agents know what they are looking into before they start the call
  • Ask as many questions as possible to ensure our agents can solve your issue on the call and get you back to running your business 

 

Self-Service Support

While our team loves talking to all of our business owners, sometimes we know you want to find the answer yourself as well. Here are some options to find answers on your own:

  • Wodify Help Center - A center of knowledge with over 250 articles to help you run your business. We cover everything from creating your first class to selling memberships online!
  • Wodify Blueprint - Longer form courses to get you up to speed on all things Wodify and advanced classes to help take you and your business to the next level. We cover everything in modules from Managing your Clients to Setting up Appointments. 

 

Please don't hesitate to use these resources; we're here to help!

 

 

Comments

Check the current status of our products

View status