How can we help you?
How do I cancel or place a hold on my membership?
I joined a different gym and can't log in
Why is my account inactive?
Merging your Accounts
Updating Payment Information via the Wodify Athlete App
How do I merge my inactive Athlete Profile to my new Athlete Profile?
How do I switch between my two gyms?
How do I reserve & sign-in to classes on the Athlete App?
How do I merge my active Wodify accounts?
Adding/Updating Your Payment Information
Exporting Athlete Performance History
Creating a Wodify Account (For Athletes)
Managing Your Child’s Wodify Account
Transferring your Wodify Account to a New Gym (For Athletes)
Whiteboard Privacy Settings (For Athletes)
Changing Your Athlete Profile Picture
Editing Your Personal Information (For Athletes)
Adjusting Your Email Notifications (For Athletes)
Opt out of Comments and Likes (For Athletes)
COVID-19: Coaching Athletes Remotely
COVID-19: How to Send a Survey to Members Before Classes
COVID-19: Keeping Members (and Non-Members) Motivated with Wodify Rise
COVID-19: Managing Chargebacks
COVID-19: Setting Up At-Home Workouts
COVID-19: Steps to Take if Your Gym is Still Open or Reopening
COVID-19: Using Tags, Notes and Custom Tabs to Manage Members
Understanding Chargebacks & Failed Transaction Fees - Wodify Payments
Wodify Payments in Europe
Wodify Payments FAQ (EU)
I am in Europe. How can I switch to Wodify Payments?
Why do I need to authenticate and authorize my payment method (What is SCA)?
Free Intro Appointment - Online Sales Portal
What reports are available with Appointments?
How can I sync my Google calendar with Appointments?
How can I block time on my provider availability?
How can I create a multi-session price option?
How can athletes book and sign into an appointment?
How do I set a provider's availability with Appointments?
How do I create an Appointment Service?
How do I enable Membership Enforcement?
How can I offer a Gender Neutral experience?
How do I change my athletes' default location?
How do I transfer an athlete's account to my gym? (for Admins)
How do I create a 'Dependent' account?
How do I share payment methods between members in Wodify?
What are “Groups”?
New Athlete Getting Started Guide
People Quick Search
How do I create & use Segments?
How do I export my athlete list to a spreadsheet?
How can I keep track of my Athlete referrals?
Creating and Navigating the Athlete Profile
How do I navigate the Athletes Section?
What is Athlete Status?
What does an Athlete's 'Default Program' do?
How Do I Create an Email Alias?
What does an Athlete's 'Billing Location' do?
How do I determine which classes and programs count against attendance limits?
How can I limit which classes my Athletes sign into?
How can I track session memberships?
How do I export users from Pike13?
How can I track limited membership plans?
How do I deactivate or reactivate an Athlete?
How can I suspend an athlete from signing into the Coachboard?
How do I find a deactivated or suspended Athlete?
Can I schedule the deactivation date for an Athlete?
What are the Admin, Manager, Coach, and Athlete permissions?
How do I add or remove my staff Admin, Manager or Coach permissions?
How do I manage comments and likes?
Communicating with Athletes
What are social insights?
How to Whitelist Wodify Emails
Zapier Spotlight: Thankster
How to create a Callingly Zap
Zapier Spotlight: Callingly
How do I update my gym location address in Wodify?
How can I delete athletes from my Conversations mailing list?
How do I use the Conversations Mailbox?
How do I create new emails via Conversations?
How do I mass email athletes?
How do I mass email leads?
How do I integrate with MailChimp?
How do I email an athlete or lead?
Why are my emails being marked as spam?
How do I log activity, phone calls, and meetings?
How do I create a new activity type?
How can my gym receive feedback?
How do I attach a file to an athlete's profile?
How do I manage my leads by location?
How can I follow up with my Free Trials?
How do I create a new Lead?
What is Lead management?
How do I import and export Leads?
Can a Lead sign in to the Coachboard?
Can a Lead sign a waiver?
How do I convert Leads to Athletes?
What is Lead status?
How do I create a new Lead status?
How do I create a new Lead source?
How do I set who is notified when a lead form is submitted?
How do I add a Lead contact form to my website?
How do I stop spam Leads?
How do I configure Drop-Ins?
How can Drop-Ins use the Coachboard?
How do I collect a payment from a non-member?
How do I allow Drop-ins to pay later at the gym?
Can I use my Wodify account when I Drop-in to another gym?
Wodify Perform (Workout Tracking)
How do I use the WOD builder hot keys?
How do I use tags for WODs?
How do I use WOD Calendar View?
How do I add a new performance from the Coachboard?
How do I manually add a performance or custom metcon?
Why can't I edit today's WOD?
Bulk Copying WODs
How to Embed Videos in a WOD
How can I setup remote (at-home) workouts?
How do I create an internal note for a WOD?
How can I view NCFIT sessions & videos in Wodify?
How can I manage my WODs that are imported from NCFIT Collective Programming?
What is Wodify Perform?
How do I edit my WOD results?
My GoDaddy-hosted web site won't let me configure my WOD integration
How do I add an image to the WOD?
How do I program MetCons?
How do I program Weightlifting?
How do I hide programming from athletes that should not have access to it?
How do I program an EMOM?
How do I navigate the Athlete Performance tab?
How do I navigate the My Performance tab?
How do I create a WOD?
How do I create a custom leaderboard?
What are announcements?
How do I manage sections?
How do I view workout history from the Coachboard?
How do I view workout history from the Whiteboard?
How do I manage warm-ups?
What is the performance card?
Programs & Classes
How do I edit a recurring class that has sign-ins and/or reservations?
How do I deactivate a program?
How do waitlists work?
Creating a New Coach
How do I cancel or delete classes?
How do I view my Coaching Schedule?
How do I navigate the Classes tab?
How do I add a class?
How do I add a recurring class?
How do I manage class reservations and waitlists?
How do I assign a coach to a class?
How do I set classes to auto-cancel?
How do I change the color of a class?
How do I prevent a program or class from counting against an Athlete's attendance limit?
Which classes can my athletes sign into?
Why can't my athlete sign into a future class?
How do I make a reservation for a class?
How do I join a waitlist?
What are the no-show and late cancellation options?
Can I delete an Athlete's no-show?
How to update my Waiver and Contract templates
How do I create a waiver?
How do I manage waivers?
How can athletes sign a waiver?
How do I handle waivers for minors?
How do I create leads from Drop-ins?
How do Drop-Ins sign waivers?
How do I edit or remove a membership hold?
How do I mass add or delete programs or locations from Memberships?
Updating Membership Pricing
How Do I to Setup a Backup Session for Limited Plan Members?
How do I put an athlete's membership on hold?
Why was my athlete billed on the first day of their hold?
How do I change a membership billing date?
Contract and Waiver Enforcement
Setting a 'Daily Reservation Limit'
How do multi-location gyms enforce ‘location access’?
How do I create session based memberships?
How do I create membership plans?
How do I add a Membership to an Athlete?
How do I adjust an auto renewing membership?
How do I auto-renew session Memberships?
How do I create a membership hold type?
How do I apply Membership discounts?
How do I create a Membership contract?
How do I add a Membership contract to an Athlete?
Switch To Wodify Payments - US
How do I get my Wodify Payments Account to verify? (United States)
Managing Failed Invoices
What does this Wodify Payments / Stripe billing error message mean?
What does this Ezidebit billing error message mean?
What does this Paysafe billing error message mean?
What does this GoEmerchant billing error message mean?
How do I apply a promo code?
How do I create a promo code?
How Do I Create an Invoice?
What is the Membership billing cycle?
How do I configure invoices?
Who is the affiliate billing contact?
What does this Bambora billing error message mean?
Will Wodify prorate an athlete's payment?
How do I email invoices?
How do I edit invoice footers?
How do I add tax rates to products or services?
What are my allowed payment methods?
How do I add a payment method?
Can I import payment information?
What does each Invoice Status mean?
How secure are member credit cards?
What is a hard decline?
What are the best practices for chargebacks?
Exceeded Highest Ticket Value - what does it mean and how do I fix it?
How do I split a payment?
Can I swipe a member's credit card and store it for future payments?
How can I accept partial payments?
I have two locations and want my membership fees distributed into two bank accounts - How do I do this?
How do I set up payroll?
Payroll Troubleshooting Guide
How to process Payroll
What is the 'Staff' role?
What are 'hourly only' employees?
How to enter custom pay rates for my Coaches?
How do Coaches manage their timecards?
How do I sell gift certificates?
What is Wodify Point of Sale (POS)?
How do I set up my GoEmerchant retail account within Wodify?
How do I use self service point of sale?
How do I create a PIN for self-service Point of Sale?
How do I create products?
How do I manage product inventory?
How do I set up Shopify integration?
How can I control retail transaction fees?
How do I discount or refund an invoice?
How do I create a new revenue category?
Can I sell store credit from Point of Sale?
How do I purchase store credit for a Member?
Best Practice to Link My Online Sales Portal on My Website
How do I configure which classes are available on my online sales portal for Drop-Ins and Free-Trials?
How do I enable memberships for purchase on my Online Sales Portal?
How do I enable and customize my Online Sales Portal?
How do I setup my Online Sales Portal?
How do I link items from my Online Sales Portal to my website?
How do I setup Free Trial sessions?
How do I set a date for membership sales to begin on the Online Sales Portal?
Do Drop-ins and Free Trials affect the class limit?
How does a free trial or Drop-In from the Online Sales Portal sign into the Coachboard?
Merchant Account Processing
How can I integrate Wodify Payments with Quickbooks Online?
Switch to Wodify Payments - Australia & NZ
IMPORTANT NEXT STEPS: What do I need to do before my account is officially deactivated?
Wodify Payments - Payout Timelines
How can I manage my payouts with Quickbooks Online?
How can I connect my Quickbooks Online account with Wodify?
Wodify & Sales Tax FAQ
How do I set up my Wodify Payments financial configuration?
What information do I need to add on my Wodify Payments account to comply with FinCEN?
What are the FinCEN requirements?
How can I integrate Wodify Payments with Quickbooks Desktop?
How can I map my chart of accounts for QuickBooks?
How do I export an IIF file in Wodify for QuickBooks?
How do I import an IIF file in QuickBooks?
What are the Paysafe application requirements?
Data Migration PGP Key
Wodify Merchant Providers
Wodify Payments FAQ (US)
How do I configure my Wodify Payments account?
How do I get paid with Wodify Payments?
How do I handle chargebacks with Wodify Payments?
Reporting & Insights
What's new with Insights?
Insights - Business Health
Insights - Attendance
Insights - Clients
Insights – Leads
Insights - Memberships
Insights - Retail
Insights - Dashboard (for Engage users)
What is the Appointment Value Detail report?
How can I review Athlete no shows?
How can I review late cancellations?
How can I predict future revenue?
How can I can I determine my Wodify subscription fees this month?
What is the Exceeded attendance on Limited Contracts report?
How do I keep track of athletes on a session based membership?
What is the Revenue by Revenue Category report?
How can I track athlete attendance?
What is the Monthly Revenue report?
How can I see who has past-due invoices?
What is the Revenue by Product report?
What is the Revenue by Membership report?
What is the Revenue by Staff report?
How can I reconcile my bank statements with Wodify's invoices?
What is the All Invoices Report?
What is the Paying Members by Month report?
What are reports?
At the Kiosk
How do athletes sign into the Coachboard?
How do I sign in as a drop-in with my Wodify account?
How Do I Customize My Kiosk Colors?
How do I switch from athlete to admin view?
How do I use the Coachboard?
How do I navigate the Coachboard?
How do I enable one-click sign in on the Coachboard?
How do Drop-Ins sign in to class?
How do I view performance on the Coachboard from a previous day?
How do I navigate the Whiteboard?
How do I view Whiteboard results from a previous day?
How do I record my workout results at the kiosk?
How do I display my WOD in full screen and change the font size?
How do I display Wodify on two screens?
What browsers and mobile operating systems does Wodify support?
How do I set up SMS for Leads?
What do I need to know about SMS Compliance?
How do I set up SMS for Athletes?
How do I send SMS messages to Athletes?
How do I send SMS messages to Leads?
How can I unsubscribe from SMS messaging?
What does it cost me to send SMS messages?
Why can't I use SMS messaging at my gym?
How do I rebrand my Gym within Wodify?
How to Complete Your W-9 Form
How do I cancel my Wodify Subscription? (Gym Owners)
How do I Deactivate a Location?
Types of Ownership changes
What is Wodify Blueprint?
What Can I Expect when my Environment Split has been Completed?
New Environment Vs. New Location
Change of ownership- what are my next steps?
I am closing my gym and my members will be transferring to another Wodify gym- what now?
We have 2 gyms using Wodify and we want to merge into 1 environment- what now?
We have a Wodify environment with 2 locations and would like to split into 2 environments- what now?
How do I set a default location and program for an athlete?
How do I change my date format?
Why is my browser taking up two screens on a Mac?
Affiliate Custom Options
How do I update my gym email address in Wodify?
How do I import an Athlete spreadsheet to my Wodify environment?
How do I update my Wodify subscription payment method?
How do I use Bulk Actions?
How do I filter and create custom search tabs?
How do I create a location?
How do I set up WodiFind for my locations?
How do I edit email signatures and the 'from label'?
How do I add a custom logo to Wodify?
How do I insert my gym's logo into emails?
What are the automated email options?
How do I edit the Welcome email?
Wodify, Facebook, and Your Website
How can I enable HTTPS on my website?
Wodify & Facebook Pixel
Getting Started With Wodify Arena!
How do I create a Zap?
What Triggers and Actions does Wodify Core support?
What are Zaps, Triggers and Actions?
Zapier: Are you ready to automate your business?
What does this Wordpress error mean?
Wodify Google Analytics
How do I set up WordPress blog integration?
How do I post my workouts to my website?
Can my SquareSpace / Box Ally site integrate with Wodify WODs?
How do I publish WODs with ExpressionEngine?
How do I add my public Whiteboard to my website?
How do I schedule when WODs are published on WordPress?
How do I add a public calendar to my website?
How do I auto-post results to Facebook?
How do I auto-post WODs to Facebook?
What is the Program API?
XML example usage and response
SOAP example usage, sample request and response
JSON example usage, sample, and response
What are your minimum hardware/PC/Mac/laptop requirements?
Can I use my laptop for my Wodify Kiosk?
Can I use my iPad for my Wodify Kiosk?
What kind of TVs can I use for my Wodify setup?
Kiosk: VGA to HDMI Converter
How do I install kiosk screens?
How do I mount my Mac Mini?
How do I keep my Chromebox from falling asleep?
How do I use Credit Card Swipers with Wodify?
How do I test my internet connection?
Getting Started with Wodify Pulse
My Myzone Belt Isn't Showing Data
Wodify Pulse FAQs
Myzone Belt Sales and Pricing Strategies
How to navigate the Kiosk for Wodify Pulse
Converting to Wodify Pulse from Myzone
How to register a Loaner Belt in Wodify Pulse
What if I already have Myzone Hardware?
How do I purchase Myzone belts?
What if a member already has a Myzone belt?
How to add your MyZone Belt to your Athlete Profile
How to register a Myzone belt in Wodify
How to Wear a Myzone Belt
Wodify Pulse Starter Package
Installing Myzone Hardware
Check the current status of our products
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