With Wodify Payments what you see is what you get. You’ll have reports right in Wodify that will show you exactly how much money you process, how much is coming out in merchant processing fees, and exactly what is going to be deposited into your account. You can also utilize our Quickbooks integration! This article will walk you through benefits and some of our most common questions regarding Wodify Payments including transaction costs, chargeback fees, and more!

💰​ Benefits of Wodify Payments at a glance

1. Quick and easy approval process;
2. Flat, transparent pricing
3. No hidden fees;
4. Enhanced financial reporting;
5. Automated and thorough chargeback dispute process;
6. Integration to QuickBooks

💰​  Frequently Asked Questions:

1. What is the fee for credit card transactions for each Wodify Pricing tier?

See below for payment rates by tier. 

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• All packages include: 
  • No setup fees
  • No batch fees
  • No PCI fees
  • No higher fee for rewards cards
  • No annual fees

2. What is the fee for chargebacks?

If you receive a chargeback in Wodify, these rates will follow per card dispute lost:

• EU: 15€
• CAD: $15
• UK: 15£
• Denmark 150DKK
• Norway: 150NOK
• Sweden: 150SEK
• Switzerland: 15CHF
• United Arab Emirates: 15د.إ

3. What are the ACH (Direct Debit) transaction fees for each Wodify pricing tier?

If your business is based in a Eurozone country (Austria, Belgium, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, or Spain), here's what you can expect:

• All plans: $0.50 per transaction
• No setup fees
• No batch fees
• No annual fees

4. My country is not in the United States, Canada, or Eurozone, am I able to process Bank Account transactions?

If you are in the EU but your country is not within the Eurozone (Switzerland, UK, Denmark, Norway, and Sweden) Wodify Payments does not currently support Bank Account/Direct Debit payments so you will only be able to process payments made by credit cards. We anticipate bank account payments will be available soon, but ultimately Wodify will need for Stripe to release this option so we may implement it.

For Switzerland-based businesses: Our payment processor, Stripe, now allows for TWINT payments.

5. How long do I have to wait for a payout?

• See this article on Wodify Payments Payout Timelines
  • Payouts cannot currently be consolidated into one weekly payout. Available payout timing and any instant payout options depend on your account plan and eligibility.

*Discover cards are not currently supported for Stripe customers in the UK.

5. What forms of payments can I accept?

• You can determine the type of payments accepted by your business by opening your Wodify Payments application and choosing the forms of payments accepted by location under the Accepted Payment Methods section. See below:
  

6. Can I disable credit card payments for POS and Drop-ins?

If you disable credit cards for POS and Drop-Ins, customers will not be able to use a credit card for POS purchases, such as merchandise or kiosk/drop-in purchases. They will need to use another available payment method, such as bank account details if ACH is enabled.

7. Can I record a cash payment?

You can manually record a cash payment against an invoice. Once the invoice is paid in cash, the system will not need to charge the saved card for that invoice.If you would like an invoice to remain unpaid until you manually record the cash payment, add the membership directly from the client profile rather than creating it through the Appointment Calendar.

8. Can I accept HSA/FSA cards?

HSA/FSA cards are not automatically accepted by every payments account. To accept eligible HSA/FSA card payments, Stripe may need to apply a specific Merchant Category Code (MCC) to your Wodify Payments/Stripe account.Please contact Support to request an MCC review. Approval and card acceptance depend on Stripe, the issuer, and whether your services qualify. HSA e-checks are not supported unless your payments account has been specifically configured to accept them.

9. Can I accept prepaid or EBT cards?

Prepaid cards may work only when they are issued and processed as a standard supported card network, such as Visa or Mastercard. Acceptance cannot be guaranteed and depends on the card issuer. EBT cards are not generally handled as standard membership payment cards.

10. Can I split an invoice between two cards?

A single invoice cannot be paid using two payment methods automatically. If a client needs to use two cards:

1. Create two separate invoices for the required amounts.
2. Process each invoice with the appropriate payment method.

The system does not automatically apply a partial balance from one card and create another invoice for the remainder.

11. Are there PCI or compliance fees?

Wodify Payments packages do not include PCI fees. 

12. I have a question about an entry on my payout report. What should I do?

If a payout report contains an unfamiliar description, such as an accounts-payable entry or deposit adjustment, review all transactions linked to that payout in Financial > Payouts. Compare the net payout with the underlying payments, refunds, fees, and adjustments. If the entry cannot be matched to payout activity, provide support with the payout ID, date, amount, and complete bank-statement description.

13. What is TrueMed?

Wodify partners with TrueMed so clients can complete their purchase in Wodify using their normal payment method and then submit the purchase to TrueMed for reimbursement. To get started, submit a TrueMed partnership request through the TrueMed enrollment link. TrueMed will follow up with the next steps. For questions about reimbursement eligibility or the TrueMed process, please contact TrueMed Support directly.

14. Does Wodify Payments use Stripe?

Wodify Payments uses Stripe as its supported payment processor. Other processors, including TSYS and Fiserv, are not supported for Wodify merchant transactions. There is no separate Stripe Dashboard login for Wodify Payments. Your Stripe account is a connected account managed within the Wodify's main Stripe account.

More Information:

Additional Resources: Wodify Automated Billing; Viewing Upcoming Payouts

If you need additional assistance, feel free to reach out to us at support@wodify.com