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Insights - Attendance

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This article provides everything you need to know about the Attendance dashboard within Insights. The Attendance Dashboard highlights and visualizes key data regarding attendance and sign-ins into classes.

This article contains the following sections:

 

Sorting by Location & Date Range

You have the ability to select the date range and location you would like to view data from (if you are a multi-location gym).

Multi-location gyms can select either "All Locations" or an individual location from the dropdown. 

To select the date range for the data visualized, you can select one of the built-in date ranges (This Month, Last Month, etc.) or view a custom date range using the From & To Drop-Down Boxes.

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All Attendance

This section contains the following visualizations:

1. Total Class Sign-Ins

  • This is the total number of class sign-ins at the selected location(s) during the chosen date range.
  • This includes sign-ins from drop-ins and non-members, as well as members.

2. Attendance by Month

  • This illustrates the total number of sign-ins categorized by month. 
  • This includes sign-ins from drop-ins and non-members, as well as members.

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3. Attendance by Membership Type

  • This pie chart illustrates the total number of sign-ins categorized by membership type in the chosen location & date range.
  • This includes sign-ins from drop-ins and non-members. 
  • If you hover over a Membership Type color, that will display the total number of sign-ins & percentage for that membership type.mceclip0.png

4. Drop Ins by Day

  • This graph shows the total number of sign-ins classified as drop-ins in the chosen location & date range.
  • If you hover over a data point, it will display the number of drop-ins on that date. 

5. No Shows by Day

  • This graph shows the total number of reservations that did not result in a sign-in, within the chosen location & date range.
  • If you hover over a data point, that will display the number of No Shows on that date. 

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6. Total Attendance by Class

  • This graph illustrates the total number of sign-ins categorized by class in the chosen location & date range.
  • This represents all attendances for a given recurring class during the time period. 
  • If you hover over a data point (i.e. any color section in the circle), it will display the name of the class, total number of sign-ins & percentage for that class. 

7. Average Attendance by Class

  • This bar graph illustrates the average number of signs-ins for each class over the set time period. 
  • The number above each blue bar is calculated by dividing the number of total signs for that class type by the number of classes in the date range. 
  • This is a good way to see which classes are most popular at various locations. 

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Client Engagement

1. Unique Clients

  • This number represents the total number of unique clients who have at least one sign-in during the set time period. This includes clients who are either non-members or drop-ins.
  • However, if there is no contact information for the drop-in client they will not be included.

2. Clients by Total Sign Ins

  • This graph illustrates the number of clients grouped by the set range of sign-ins for that time period. 
  • For example, if a client signs into class 7 times during that time period -- they will be counted in the "6-10 Sign Ins" group. mceclip3.png

3. Clients with Unauthorized Sign-Ins

  • This number represents the total number of clients with an unauthorized sign-in during the set time period.
  • An unauthorized sign-in occurs when a client has exceeded their membership attendance limit, such as attending 4 classes on a 3x per week membership. You can configure your membership enforcement settings to prevent this from occurring.

4. Clients without Sign Ins (15 Days)

  • This number represents the total number of active clients who have not signed into class within the last 15 days.

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Data Table

  • This is an interactive data table display that allows admins to easily see which athletes are associated with which key indicators.
  • For example, an admin may sort by "no show" to get a list of athletes with the most number of no shows. 
  • This report can be exported to a spreadsheet for further data manipulation by hovering over the report and clicking Download in the top right corner.

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If you have any further questions about Insights reporting, reach out to our team at support@wodify.com

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