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Why This Matters

This article provides everything you need to know about the Attendance dashboard within Analytics > Insights. The Attendance Dashboard highlights and visualizes key data regarding attendance and sign-ins into classes..

Step-By-Step How To

1. Go to Analytics > Insights 
2. Click Attendance

Scribe

All Attendance

This section contains the following visualizations:

1. Total Class Sign-Ins

• This is the total number of class sign-ins at the selected location(s) during the chosen date range.
• This includes sign-ins from drop-ins and non-members, as well as members.

2. Attendance by Month

• This illustrates the total number of sign-ins categorized by month. 
• This includes sign-ins from drop-ins and non-members, as well as members.

3. Attendance by Membership Type

• This pie chart illustrates the total number of sign-ins categorized by membership type in the chosen location & date range.
• This includes sign-ins from drop-ins and non-members. 
• If you hover over a Membership Type color, that will display the total number of sign-ins & percentage for that membership type.

4. Drop Ins by Day

• This graph shows the total number of sign-ins classified as drop-ins in the chosen location & date range.
• If you hover over a data point, it will display the number of drop-ins on that date. 

5. No Shows by Day

• This graph shows the total number of reservations that did not result in a sign-in, within the chosen location & date range.
• If you hover over a data point, that will display the number of No Shows on that date. 

6. Total Attendance by Class

• This graph illustrates the total number of sign-ins categorized by class in the chosen location & date range.
• This represents all attendances for a given recurring class during the time period. 
• If you hover over a data point (i.e. any color section in the circle), it will display the name of the class, total number of sign-ins & percentage for that class. 

7. Average Attendance by Class

• This bar graph illustrates the average number of signs-ins for each class over the set time period. 
• The number above each blue bar is calculated by dividing the number of total signs for that class type by the number of classes in the date range. 
• This is a good way to see which classes are most popular at various locations. 

Client Engagement

1. Unique Clients

• This number represents the total number of unique clients who have at least one sign-in during the set time period. This includes clients who are either non-members or drop-ins.
• However, if there is no contact information for the drop-in client they will not be included.

2. Clients by Total Sign Ins

• This graph illustrates the number of clients grouped by the set range of sign-ins for that time period. 
• For example, if a client signs into class 7 times during that time period -- they will be counted in the "6-10 Sign Ins" group. 

3. Clients with Unauthorized Sign-Ins

• This number represents the total number of clients with an unauthorized sign-in during the set time period.
• An unauthorized sign-in occurs when a client has exceeded their membership attendance limit, such as attending 4 classes on a 3x per week membership. You can configure your membership enforcement settings to prevent this from occurring.

4. Clients without Sign Ins (15 Days)

• This number represents the total number of active clients who have not signed into class within the last 15 days

Data Table

This is an interactive data table display that allows admins to easily see which clients are associated with which key indicators.

For example, an admin may sort by "no show" to get a list of clients with the most number of no shows. 

This report can be exported to a spreadsheet for further data manipulation by hovering over the report and clicking Download in the top right corner.

FAQs

1. Why should I use Attendance Insights?

   It helps you spot trends in attendance that can help optimize class schedules, improve coach staffing decisions and track gym growth and engagement trends.

2. Can I see which classes are the most or least popular?

   Yes — class utilization is a key part of attendance reporting, helping you adjust your schedule or class capacities.

3. How often is attendance data updated?

   Data is refreshed once every 24 hours, usually overnight depending on your geographic location.

If you have any further questions about Insights - Attendance, reach out to our team at support@wodify.com or via Priority Live Chat in your admin account